B2B Field Service Ops Manager - AI-Driven Forecasting

Samsung; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

MBO bonus compensation

Job summary

Samsung Electronics America is seeking a Manager, B2B Field Service Operations in Plano, TX to oversee escalations from customers and sales, and guide service solutions while driving AI-driven improvements that strengthen brand loyalty.

The role emphasizes forecasting, inventory management, demand planning, and robust operational support, including contact center activities, with heavy collaboration across internal stakeholders.

Qualifications

• Bachelor's Degree with 6+ years of related experience.
• Soft skills and professionalism with internal and external stakeholders.
• Service operations knowledge.
• Data analysis & AI project adoption.

Responsibilities

• Forecasting and inventory management via data research and analysis.
• B2B dedicated parts demand forecasting and building automation processes (data/statistic driven).
• Operations support (contact center / service operation).
• Operational enhancement with AI adoption and future process development.
• Special remediation and repair projects.
• Customer facing support.

Skills

Data analysis

AI project adoption

Soft skills

Service operations knowledge

Education

Bachelor's degree with 6+ years experience

Job description

Samsung Electronics America is seeking a Manager, B2B Field Service Operations in Plano, TX to oversee escalations from customers and sales, and guide service solutions while driving AI-driven improvements that strengthen brand loyalty.

The role emphasizes forecasting, inventory management, demand planning, and robust operational support, including contact center activities, with heavy collaboration across internal stakeholders.