Senior Manager, AI & Process Innovation
Samsung Electronics
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Job summary
Samsung Electronics America, Inc. is seeking a senior leader to drive North America’s Customer Service Process Innovation. The role focuses on transforming business processes, adopting AI and intelligent automation, and improving performance across Care divisions.
You will work with NA business units, Korea HQ, and global partners to advance process innovation and AI transformation initiatives. The role requires strategic vision to define an AI roadmap, lead IPA deployments, harness process
Job description
Samsung Electronics America, Inc. is seeking a senior leader to drive North America’s Customer Service Process Innovation. The role focuses on transforming business processes, adopting AI and intelligent automation, and improving performance across Care divisions.
You will work with NA business units, Korea HQ, and global partners to advance process innovation and AI transformation initiatives. The role requires strategic vision to define an AI roadmap, lead IPA deployments, harness process
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