B2B ERP Onboarding & Experience Specialist

Taylor Corporation; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans and dental & vision

401(k) with company match

Paid time off (PTO) and holiday pay

Wellness programs

Job summary

Taylor Corporation, a leading print and communications firm in North America, seeks a Customer Experience Implementation Specialist in Dayton, OH. You will coordinate and lead onboarding and implementation across ERP and eProcurement platforms, partnering with customers and internal teams to define requirements and timelines.

The role supports multiple deployments, ensures go-live readiness, and fosters continuous process improvements.

Qualifications

• 3+ years of experience in customer onboarding, implementation, project coordination, system integrations, ERP/eProcurement support, or a related customer-facing role.
• Business-to-business customer experience with the ability to deliver strong service throughout the implementation lifecycle.
• Ability to gather, document, validate, and manage business and technical requirements.
• Experience coordinating implementation activities, testing, issue resolution, and go-live readiness.

Responsibilities

• Coordinate small- to mid-sized print program implementations from quote acceptance through setup on the web ordering platform; support Project Managers on larger implementations.
• Lead customer onboarding and implementation activities for ERP and eProcurement platforms (Coupa, Oracle, SAP Ariba, Workday, GHX).
• Partner with customers, integration teams, IT, Sales, Operations and vendors to define requirements, plans, timelines.
• Document and manage pricing, workflows, account structures, procurement needs, and system configurations.
• Coordinate testing, issue resolution, production readiness, and go-live activities to ensure successful deployments.
• Communicate status, risks, dependencies, decisions, and actions to customers and internal teams.

Skills

Communication skills

Analytical thinking

Troubleshooting

Organizational skills

Prioritization

Problem-solving

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Teams

Excel

Word

Outlook

Salesforce

Job description

Taylor Corporation, a leading print and communications firm in North America, seeks a Customer Experience Implementation Specialist in Dayton, OH. You will coordinate and lead onboarding and implementation across ERP and eProcurement platforms, partnering with customers and internal teams to define requirements and timelines.

The role supports multiple deployments, ensures go-live readiness, and fosters continuous process improvements.