Customer Experience Implementation Lead

Taylor Corporation; Missouri; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) with company match

Paid time off

Holiday pay

Job summary

Taylor Corporation is seeking a Customer Experience Implementation Specialist to join our Taylor Enterprise Solutions team. You will lead onboarding and implementation activities for ERP and eProcurement platforms, coordinating with customers and internal teams to ensure successful deployments.

With 3+ years of related experience and strong communication, you will help define requirements, manage timelines, and drive process improvements to deliver repeatable onboarding with high quality and

Qualifications

• High School Diploma or GED required; Bachelor’s degree in a related field preferred.
• 3+ years of experience in customer onboarding, implementation, project coordination, system integrations, ERP/eProcurement support, or a related customer-facing role.
• Business-to-business customer experience with the ability to deliver strong service throughout the implementation lifecycle.
• Ability to gather, document, validate, and manage business and technical requirements.
• Experience coordinating implementation activities, testing, issue resolution, and go-live readiness.
• Strong communication, analytical, troubleshooting, organizational, prioritization, and problem-solving skills.
• Proficiency in Microsoft Teams, Excel, Word, Outlook, and the ability to quickly learn new systems.
• Ability to manage multiple priorities, meet deadlines, work independently, and collaborate effectively.

Responsibilities

• Coordinate small- to mid-sized print program implementations from quote acceptance through setup on the web ordering platform; support Project Managers on larger implementations.
• Lead customer onboarding and implementation activities for ERP and eProcurement platforms, including Coupa, Oracle, SAP Ariba, Workday, GHX, and similar systems.
• Partner with customers, Integration teams, IT, Sales, Operations, and vendor partners to define requirements, implementation plans, and project timelines.
• Gather, document, validate, and manage business and technical requirements, including pricing, workflows, account structures, procurement needs, and system configurations.
• Coordinate testing, issue resolution, production readiness, and go-live activities to ensure accurate and successful customer deployments.
• Monitor project progress and clearly communicate status, risks, dependencies, decisions, and action items to customers and internal teams.
• Facilitate implementation meetings, meeting recaps, customer documentation, training materials, and onboarding resources.
• Manage multiple implementations at the same time while adapting plans, escalating risks, and meeting established deadlines.
• Support process improvement efforts and contribute to implementation best practices, quality standards, and consistent onboarding processes.

Skills

Customer onboarding

Project coordination

Systems integrations

ERP / eProcurement support

Stakeholder communication

Analytical skills

Problem-solving

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Coupa

Oracle

SAP Ariba

Workday

GHX

Jaggaer

PeopleSoft

cXML

EDI

APIs

Punchout catalogs

Salesforce for PM

Job description

Taylor Corporation is seeking a Customer Experience Implementation Specialist to join our Taylor Enterprise Solutions team. You will lead onboarding and implementation activities for ERP and eProcurement platforms, coordinating with customers and internal teams to ensure successful deployments.

With 3+ years of related experience and strong communication, you will help define requirements, manage timelines, and drive process improvements to deliver repeatable onboarding with high quality and