B2B Customer Success Rep — Hybrid, ESOP, Global

Ultimate Staffing; Burnsville (MN); On-site; Full time

Job description

• Employee-owned company (ESOP = ownership stake)
• Small, tight-knit team where your work matters
• Stable 40+ year company with global reach (40+ countries)
• Hybrid flexibility (2 days remote after training)

What You'll Do

• Serve as the first point of contact, responding to inbound calls, emails, and chats with a high level of professionalism and urgency
• Guide customers to the right products based on their needs, answering questions and troubleshooting basic issues along the way
• Partner with distributors to provide quotes, order support, lead times, and detailed product information
• Proactively follow up on inbound leads and open quotes to move opportunities forward and drive sales conversion
• Build strong, lasting relationships through outbound outreach and consistent communication
• Maintain accurate records in CRM, track activity, and support ongoing sales and marketing initiatives

What We're Looking For

• 1-3+ years in B2B customer service, inside sales, or sales support
• Strong communication skills (phone + email)
• Organized, detail-oriented, and proactive
• Comfortable juggling multiple priorities
• Experience with ERP/CRM systems is a plus

Schedule

🏡 Hybrid after ~90 days onsite training (2 days WFH per week)

• ESOP (employee ownership)
• 401(k) + PTO + 10 holidays
• Life & disability coverage
• Parental leave

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.