B2B Customer Service Representative ($45-50K)

Ultimate Staffing; Burnsville (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

PTO

10 holidays

Life & disability coverage

Parental leave

Job summary

Ultimate Staffing is seeking a customer service representative in Burnsville, Minnesota. In this hybrid role, you'll be the first point of contact, addressing customer inquiries via calls, emails, and chats with professionalism.

The ideal candidate will have 1-3 years of experience in B2B customer service, excellent communication skills, and the ability to manage multiple tasks effectively. The role also includes hybrid flexibility after training, along with a range of employee benefits.

Qualifications

• 1-3+ years in B2B customer service, inside sales, or sales support.
• Strong communication skills via phone and email.
• Proactive with a focus on details.

Responsibilities

• Serve as the first point of contact for customers via calls, emails, and chats.
• Guide customers to the right products and troubleshoot issues.
• Maintain accurate records in CRM and track activities.

Skills

B2B customer service

Strong communication skills

Organized and detail-oriented

Multitasking

Experience with ERP/CRM systems

Job description

• Employee-owned company (ESOP = ownership stake)
• Small, tight-knit team where your work matters
• Stable 40+ year company with global reach (40+ countries)
• Hybrid flexibility (2 days remote after training)

What You\'ll Do

• Serve as the first point of contact, responding to inbound calls, emails, and chats with a high level of professionalism and urgency
• Guide customers to the right products based on their needs, answering questions and troubleshooting basic issues along the way
• Partner with distributors to provide quotes, order support, lead times, and detailed product information
• Proactively follow up on inbound leads and open quotes to move opportunities forward and drive sales conversion
• Build strong, lasting relationships through outbound outreach and consistent communication
• Maintain accurate records in CRM, track activity, and support ongoing sales and marketing initiatives

What We\'re Looking For

• 1-3+ years in B2B customer service, inside sales, or sales support
• Strong communication skills (phone + email)
• Organized, detail-oriented, and proactive
• Comfortable juggling multiple priorities
• Experience with ERP/CRM systems is a plus

Schedule

Hybrid after ~90 days onsite training (2 days WFH per week)

• ESOP (employee ownership)
• 401(k) + PTO + 10 holidays
• Life & disability coverage
• Parental leave

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.