Customer Support & Order Fulfillment Specialist

Composites One; Bristol (RI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual bonuses

Profit sharing

Job summary

Composites One in Bristol, RI is seeking a Customer Service Representative to be the primary contact for our customers. You will respond to inquiries, ensure accurate order entries, provide non-technical problem resolution, and coordinate communication on active and back-orders.

You will maintain customer accounts, analyze needs, and collaborate with Sales, Price Support, and Technical Teams to meet customer expectations and deliver timely, accurate service.

Qualifications

• 3+ years related experience and/or training in a non-retail customer service environment.
• Familiar with standard concepts, practices and procedures related to customer service.
• High school diploma, GED or equivalent.
• Proficient in MS Office, including Word and Excel.
• Travel: Up to 5%

Responsibilities

• Facilitate the order fulfillment process to build and maintain positive relationships with customers and team members.
• Ensure timely and accurate order entry for stocked and non-stock items.
• Complete customer quotes and respond to inquiries via phone, email, chat, or written correspondence.
• Resolve billing and order issues; oversee new customer and new item setup.
• Monitor inventory and alert sales and procurement to adverse stocking levels.
• Communicate pricing data and document support in the ERP system; coordinate with Sales and Price Support teams.

Skills

Customer service

MS Office

Data entry

Attention to detail

Education

High school diploma, GED or equivalent

Tools

N/A

Job description

Composites One in Bristol, RI is seeking a Customer Service Representative to be the primary contact for our customers. You will respond to inquiries, ensure accurate order entries, provide non-technical problem resolution, and coordinate communication on active and back-orders.

You will maintain customer accounts, analyze needs, and collaborate with Sales, Price Support, and Technical Teams to meet customer expectations and deliver timely, accurate service.