B2B Customer Service & Sales Specialist

Miller Edge Inc; Pennsylvania; On-site; USD 40,000 - 50,000; Full time

Job summary

Miller Edge Inc in Pennsylvania is seeking a Customer Service Representative to enhance customer satisfaction and drive sales growth. In this role, you will manage orders, engage with customers across various channels, and collaborate with Regional Sales Managers on innovative programs aimed at enhancing customer experiences.

The candidate should have a High School Diploma and essential customer service skills, with preferred sales experience. Join Miller Edge in delivering exceptional service!

Qualifications

• Customer service experience is essential.
• Sales experience is preferred, particularly in a B2B context or within the electrical and building products industry.

Responsibilities

• Develop new prospects and nurture existing accounts to boost sales.
• Recommend Miller Edge products and solutions through diverse communication methods.
• Collaborate with Regional Sales Managers on strategic objectives.
• Execute outbound contact programs and strategize with Sales Managers.
• Respond to quote requests accurately and swiftly.
• Guide customers in selecting the right products and solutions.
• Provide outstanding service by addressing inquiries promptly.
• Document all interactions with strategic targets.
• Verify and route incoming orders to streamline processing.
• Engage with customers to develop rapport and understand needs.
• Share knowledge about new products and facilitate sales.
• Identify decision-makers within customer accounts.
• Track sales performance and report insights.
• Collaborate with other departments to fulfill customer requests.
• Follow standard operating procedures for special requests.
• Demonstrate teamwork to achieve sales goals.
• Stay updated on product knowledge and participate in training.
• Engage in special projects and be flexible to meet customer demands.

Skills

Interpersonal Skills

Customer Service Excellence

Time Management

Analytical Thinking

Listening Skills

Self-Motivated

Communication Proficiency

Technical Aptitude

Education

High School Diploma or equivalent

Job description

Miller Edge Inc in Pennsylvania is seeking a Customer Service Representative to enhance customer satisfaction and drive sales growth. In this role, you will manage orders, engage with customers across various channels, and collaborate with Regional Sales Managers on innovative programs aimed at enhancing customer experiences.

The candidate should have a High School Diploma and essential customer service skills, with preferred sales experience. Join Miller Edge in delivering exceptional service!