Customer Service Representative

Miller Edge, Inc.; West Grove (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Miller Edge, Inc. is seeking a Customer Service Representative to engage customers, facilitate quote requests, manage orders, and address inquiries across phone, email, fax, and emerging platforms.

You will support regional sales managers to drive growth and ensure exceptional experiences. You will guide customers through product selections, document order details, and coordinate with Engineering, Marketing, Manufacturing, and Finance to fulfill requests.

Qualifications

• High School Diploma or equivalent.
• Customer service experience is essential.
• Sales experience preferred in a B2B context or within the electrical and building products industry.

Responsibilities

• Develop new prospects and nurture existing accounts to boost sales.
• Recommend Miller Edge products and solutions effectively through diverse communication methods.
• Collaborate with Regional Sales Managers to align with strategic regional, team, and company objectives.
• Execute targeted outbound contact programs, working with Regional Sales Managers to strategize and assess program effectiveness.
• Respond accurately and swiftly to quote requests, ensuring timely order processing in coordination with Sales Support.
• Leverage expertise to guide customers through selecting the right products and solutions, ensuring clarity and completeness in order details.

Skills

Interpersonal Skills

Customer Service Excellence

Time Management

Analytical Thinking

Listening Skills

Self-Motivated

Communication Proficiency

Technical Aptitude

Education

High School Diploma or equivalent

Job description

Join our dynamic team as a Customer Service Representative at Miller Edge, where you will play a vital role in enhancing customer satisfaction and driving sales growth. In this position, you will engage with customers to facilitate quote requests, manage orders, and address inquiries-all while showcasing our innovative products and solutions. You'll connect with customers through various communication channels, including phone, email, fax, and emerging technology platforms. You'll collaborate closely with our Regional Sales Managers to implement strategic programs designed to elevate sales and ensure exceptional customer experiences.

• Duties & Responsibilities**:
• Prospect Development: Your primary focus will be on developing new prospects and nurturing existing accounts to boost sales and maintain high customer satisfaction.
• Product Recommendations: Recommend Miller Edge products and solutions effectively through diverse communication methods.
• Strategic Coordination: Collaborate with Regional Sales Managers to align with strategic regional, team, and company objectives.
• Outbound Sales Initiatives: Execute targeted outbound contact programs, working with Regional Sales Managers to strategize and assess program effectiveness.
• Timely Responses: Respond accurately and swiftly to quote requests, ensuring timely order processing in coordination with Sales Support.
• Customer Guidance: Leverage your expertise to guide customers through selecting the right products and solutions, ensuring clarity and completeness in order details.
• Exceptional Customer Service: Provide outstanding service by addressing customer inquiries promptly and empathetically, fostering a genuine connection.
• Targeted Outreach: Engage with key strategic targets, including OEM customers, distributors, and property managers, documenting all interactions for future reference.
• Order Management: Verify and appropriately route incoming orders received via various channels to streamline processing.
• Relationship Building: Develop rapport with customers by understanding their needs and matching them with suitable products.
• Product Education: Share knowledge about new products and solutions, utilizing your expertise to facilitate sales.
• Key Account Engagement: Identify decision-makers within customer accounts and collaborate with Sales Support to keep internal records updated.
• Sales Performance Monitoring: Actively track sales performance and regional interactions, reporting relevant insights and facilitating further engagement when necessary.
• Cross Department Collaboration: Work with departments such as Engineering, Marketing, Manufacturing, and Finance to fulfill customer requests effectively.
• Adherence to SOPs: Follow standard operating procedures for special requests, including expedited orders and samples.
• Team Collaboration: Demonstrate teamwork to achieve individual, team, and corporate sales goals.
• Ongoing Learning: Stay updated on product knowledge and participate in training to enhance your skills.
• Special Projects: Engage in special projects and additional duties as required, with flexibility to work overtime to meet customer demands.

Skills & Abilities

• Interpersonal Skills: Exhibit excellent interpersonal skills with confidence and presentation ability.
• Customer Service Excellence: Demonstrate outstanding customer service and telephone communication skills.
• Time Management: Efficiently manage time and prioritize tasks effectively.
• Analytical Thinking: Analyze information with a keen attention to detail.
• Listening Skills: Be an active listener, responding adeptly to customer needs.
• Self-Motivated: Work independently to meet and exceed sales goals while being a collaborative team player.
• Communication Proficiency: Possess excellent written and verbal communication skills.
• Technical Aptitude: Quickly grasp and utilize technical knowledge relevant to our products.

Physical Demands & Work Environment

• The role involves prolonged periods of sitting at a desk and working on a computer in a predominantly indoor office environment.
• Professional appearance is required at all times to represent the company image.
• The noise level is typically moderate.

Qualifications & Education Requirements

• High School Diploma or equivalent is required.
• Customer service experience is essential.

Preferred Experience

• Sales experience is preferred, particularly in a B2B context or within the electrical and building products industry.
• Previous experience in a production or manufacturing-based industry is a plus.