Product Support Specialist: Solve Problems & Help Customers

Rust-Oleum Corporation; Vernon Hills (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Travel insurance

Flexible spending accounts

Employee Assistance Program (EAP)

Stock purchase plan

Generous PTO

Paid holidays 9.5 days

Floating holidays

401(k) after 3 months

RPM Pension after 5 years

Job summary

Rust-Oleum Corporation is seeking a Product Support Representative in Vernon Hills, IL. After training, you will be the go-to problem solver for end users, assessing needs, answering questions, sharing product information and delivering exceptional service.

You will handle inquiries across calls, email, chat and social channels and document all interactions. This role emphasizes adaptability, clear communication and a passion for helping customers.

Qualifications

• 3+ years of experience in customer service, preferably in a call center
• Outstanding listening and communication skills; strong customer focus
• Demonstrated ability to think on your feet, analyze information and determine next steps
• Technical adaptability; ability to learn new software and systems quickly
• Ability to apply technical knowledge, customer needs and policies to resolve issues

Responsibilities

• Communicate with customers via phone, email, chat or social channels to provide product information and resolve issues
• Use product documentation and training to support a wide range of products
• Document customer interactions and transactions with detailed notes
• Assess problem validity and determine possible causes and next steps
• Collaborate with other departments to investigate and document reported issues

Skills

Customer service

Active listening

Communication

Analytical thinking

Technical adaptability

Job description

Rust-Oleum Corporation is seeking a Product Support Representative in Vernon Hills, IL. After training, you will be the go-to problem solver for end users, assessing needs, answering questions, sharing product information and delivering exceptional service.

You will handle inquiries across calls, email, chat and social channels and document all interactions. This role emphasizes adaptability, clear communication and a passion for helping customers.