B2B Customer Service & Orders Specialist

Hayward Holdings, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hayward Holdings Inc. in Phoenix, AZ is seeking a customer-focused Customer Service Representative to serve Direct Buy customers. You will handle inquiries, verify orders, and collaborate with Sales to execute promotions.

The role requires at least 3 years in a B2B setting, strong communication, and experience with Salesforce and order management tools. BS/BA degree or equivalent experience preferred; a commitment to inclusive service is essential.

Qualifications

• 3+ years of experience in a B2B customer-facing role.
• Experience with Salesforce and order management tools.
• BS/BA degree or equivalent experience.

Responsibilities

• Be the trusted point of contact for Direct Buy customers via email, telephone, fax, and EDI.
• Review and verify orders for accuracy.
• Process orders, sample requests, vouchers, and credits.
• Communicate order changes and product availability clearly.
• Collaborate with Sales, Marketing, and other departments to deliver seamless customer care.
• Implement sales programs and promotions.
• Keep Matrix pricing databases accurate.

Skills

Communication skills

Problem solving

Customer service

Adaptability

Education

BS/BA degree

Tools

Salesforce

Order management systems

Job description

Hayward Holdings Inc. in Phoenix, AZ is seeking a customer-focused Customer Service Representative to serve Direct Buy customers. You will handle inquiries, verify orders, and collaborate with Sales to execute promotions.

The role requires at least 3 years in a B2B setting, strong communication, and experience with Salesforce and order management tools. BS/BA degree or equivalent experience preferred; a commitment to inclusive service is essential.