B2B Customer Support Specialist

CFS Brands LLC; Lodi (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Assistance Program

Paid Time Off

Employee Discount

Job summary

CFS Brands is hiring a Customer Service Representative in Lodi, NJ. This full-time role involves helping customers by phone, email, and chat, handling orders, and answering product questions.

The position emphasizes a people-first attitude, multi-tasking, and strong communication within a sales team. The role requires an Associate degree with at least 2 years of experience and proficiency with Microsoft Outlook, supporting a supportive customer-centric environment with opportunities for team

Qualifications

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale and/or B2B environments.
• Strong working knowledge of Microsoft Outlook to manage communications.

Responsibilities

• Multi-task to manage priorities in a fast-paced environment with high phone volume.
• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Process returns and coordinate support with the sales team.
• Resolve order issues and provide accurate product information to customers.
• Build and maintain relationships with customers and cross-functional teams.
• Collaborate with colleagues to meet department goals and improve processes.
• Demonstrate adaptability to changing circumstances; onsite Monday to Friday.

Skills

Customer service

Multitasking

People-oriented

Education

Associates degree

Tools

Microsoft Outlook

Job description

CFS Brands is hiring a Customer Service Representative in Lodi, NJ. This full-time role involves helping customers by phone, email, and chat, handling orders, and answering product questions.

The position emphasizes a people-first attitude, multi-tasking, and strong communication within a sales team. The role requires an Associate degree with at least 2 years of experience and proficiency with Microsoft Outlook, supporting a supportive customer-centric environment with opportunities for team