B2B Customer Experience & Orders Specialist

Phoenix Textile Corporation; O’Fallon (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement plan

Paid time off

Casual dress

Job summary

Phoenix Textile Corporation is seeking a Customer Experience Specialist in the St. Louis region to support the order lifecycle from quote to delivery. You will process orders, track shipments, and address customer inquiries with a focus on responsiveness and ease.

You will work with Commercial Sales to prepare quotes, follow up on orders, and resolve issues while maintaining up-to-date account records and fostering a positive customer experience.

Qualifications

• 2+ years in customer service, order processing, or account support.
• Strong verbal and written communication skills with a customer-first attitude.
• Excellent attention to detail and accuracy when entering and reviewing order information.
• Ability to manage multiple priorities and customer accounts in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with CRM systems preferred.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.
• Comfortable collaborating across sales, operations, and logistics teams.

Responsibilities

• Serve as primary contact for commercial customers via phone, email, and online inquiries, entering, confirming, and processing orders accurately in our order management system.
• Track order status and shipments, communicating updates or delays to customers and the sales team.
• Prepare quotes and follow up on open orders, supporting account needs to prevent issues.
• Research discrepancies (billing, returns, shipping) and resolve them promptly with a customer-first approach.
• Maintain accurate customer account records, including pricing, contacts, and order history.
• Coordinate with warehouse, logistics, and vendors to confirm product availability and delivery timelines.

Skills

Customer service

Order processing

Communication

Attention to detail

Multitasking

Collaboration

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Phoenix Textile Corporation is seeking a Customer Experience Specialist in the St. Louis region to support the order lifecycle from quote to delivery. You will process orders, track shipments, and address customer inquiries with a focus on responsiveness and ease.

You will work with Commercial Sales to prepare quotes, follow up on orders, and resolve issues while maintaining up-to-date account records and fostering a positive customer experience.