B2B Customer Experience & Order Specialist

Ingram Micro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro is seeking a Customer Experience Representative to support our Public Sector team. You will serve as the primary contact for customers, handling order management, shipment tracking, and account inquiries to resolve issues and ensure a superior experience.

The role requires strong customer service, multitasking, and problem-solving skills, with familiarity in CRM/ERP or order management systems. Growth opportunities and a collaborative team environment are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM/ERP or order management systems is preferred.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and internal support channels.
• Track and research order status, delivery updates, and shipment issues.
• Enter and maintain accurate customer records in company systems.
• Collaborate with sales, operations, and support teams to deliver an exceptional customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

CRM

ERP

Order management

Job description

Ingram Micro is seeking a Customer Experience Representative to support our Public Sector team. You will serve as the primary contact for customers, handling order management, shipment tracking, and account inquiries to resolve issues and ensure a superior experience.

The role requires strong customer service, multitasking, and problem-solving skills, with familiarity in CRM/ERP or order management systems. Growth opportunities and a collaborative team environment are offered.