Public Sector Customer Experience Specialist

Ingram Micro; South Carolina; Hybride; USD 50 000 - 79 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Paid time off

401(k) plan

Résumé du poste

Ingram Micro in the United States seeks a Customer Experience Representative to support the Public Sector team. You will handle customer inquiries by phone and email, assist with orders, shipment tracking, and account questions, and maintain accurate records.

You’ll collaborate with sales, operations, and support to deliver an outstanding customer experience while adapting to a fast-paced environment and strict attention to detail.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 0–2 years of customer service or related experience.
• Experience working with B2B customers is a plus.

Responsabilités

• Serve as the first point of contact for customer inquiries via phone, email, and internal channels.
• Track and research order status, shipment issues, and returns.
• Maintain accurate customer records and collaborate with sales, operations, and support teams.

Connaissances

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Formation

Bachelor's degree or equivalent

Outils

CRM systems

ERP systems

Microsoft Office

Description du poste

Ingram Micro in the United States seeks a Customer Experience Representative to support the Public Sector team. You will handle customer inquiries by phone and email, assist with orders, shipment tracking, and account questions, and maintain accurate records.

You’ll collaborate with sales, operations, and support to deliver an outstanding customer experience while adapting to a fast-paced environment and strict attention to detail.