B2B Customer Care Specialist — Cabinet Industry

Cabinetworks Group; Middlefield Township (OH); On-site; USD 52,000 - 58,000; Full time

Job summary

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to support our business clients. You will handle inquiries, resolve issues, and ensure a seamless experience across orders, product questions, and service education.

The role emphasizes relationship-building with cabinet industry clients, collaboration with sales and operations, and proactive issue resolution to maintain high satisfaction levels.

Qualifications

• Experience in a B2B customer service environment, preferably in the cabinet/furniture industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to de-escalate customer concerns and resolve issues.

Responsibilities

• Serve as the point of contact for B2B clients via phone, email, and chat.
• Handle orders, inquiries, and issue resolution.
• Troubleshoot and resolve client concerns promptly.
• Collaborate with sales, operations, and technical teams to ensure satisfaction.
• Maintain detailed records of client interactions in the CRM system.
• Identify opportunities to improve the client experience and service processes.
• Provide product/service education to clients as needed.
• Assist in onboarding new business clients for a smooth transition.
• Monitor account activity and address potential issues proactively.
• Lead virtual cross-functional meetings with customers and internal teams.

Skills

B2B customer service

Communication

Problem solving

Multitasking

Leadership in meetings

Client relationship building

Tools

CRM software

Microsoft Office Suite

Job description

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to support our business clients. You will handle inquiries, resolve issues, and ensure a seamless experience across orders, product questions, and service education.

The role emphasizes relationship-building with cabinet industry clients, collaboration with sales and operations, and proactive issue resolution to maintain high satisfaction levels.