B2B Customer Care Specialist

Cabinetworks Group; Livonia (MI); On-site; USD 34,000 - 39,000; Full time

Job summary

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to provide exceptional support to business clients. You will address inquiries, resolve issues, and ensure a seamless customer experience, leveraging strong problem-solving and relationship-building skills in a cabinet industry context.

The role emphasizes handling orders, coordinating with sales and operations, and maintaining accurate records in the CRM system.

Qualifications

• Proven experience in a B2B customer service environment within the cabinet industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Ability to manage and de-escalate customer concerns.
• Proficiency in CRM software and Microsoft Office Suite.
• Problem-solving mindset with a customer-first approach.
• Ability to work independently and in a team-oriented environment.
• Familiarity with cabinet industry products and services.
• Ability to lead meetings cross-functionally with external stakeholders.

Responsibilities

• Serve as a point of contact for B2B clients via phone, email, and chat.
• Handle inquiries related to orders and issue resolution.
• Troubleshoot and resolve client concerns in a timely, professional manner.
• Collaborate with sales, operations, and technical support to ensure customer satisfaction.
• Maintain detailed records of client interactions in the CRM system.
• Identify opportunities to enhance client experience and service processes.
• Provide product and service education to clients as needed.
• Assist in onboarding new business clients and ensuring smooth transitions.
• Monitor key account activity and address potential issues proactively.
• Lead cross-functional virtual meetings with customers.

Skills

B2B customer service

Communication

Task prioritization

De-escalation

CRM software

Microsoft Office

Problem solving

Independent & team work

Industry familiarity

Meeting facilitation

Job description

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to provide exceptional support to business clients. You will address inquiries, resolve issues, and ensure a seamless customer experience, leveraging strong problem-solving and relationship-building skills in a cabinet industry context.

The role emphasizes handling orders, coordinating with sales and operations, and maintaining accurate records in the CRM system.