Customer Care Representative, Dealer Premier Services

Cabinetworks Group; Middlefield Township (OH); On-site; USD 52,000 - 58,000; Full time

Job summary

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to support our business clients. You will handle inquiries, resolve issues, and ensure a seamless experience across orders, product questions, and service education.

The role emphasizes relationship-building with cabinet industry clients, collaboration with sales and operations, and proactive issue resolution to maintain high satisfaction levels.

Qualifications

• Experience in a B2B customer service environment, preferably in the cabinet/furniture industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to de-escalate customer concerns and resolve issues.

Responsibilities

• Serve as the point of contact for B2B clients via phone, email, and chat.
• Handle orders, inquiries, and issue resolution.
• Troubleshoot and resolve client concerns promptly.
• Collaborate with sales, operations, and technical teams to ensure satisfaction.
• Maintain detailed records of client interactions in the CRM system.
• Identify opportunities to improve the client experience and service processes.
• Provide product/service education to clients as needed.
• Assist in onboarding new business clients for a smooth transition.
• Monitor account activity and address potential issues proactively.
• Lead virtual cross-functional meetings with customers and internal teams.

Skills

B2B customer service

Communication

Problem solving

Multitasking

Leadership in meetings

Client relationship building

Tools

CRM software

Microsoft Office Suite

Job description

WHO WE ARE

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities.

Job Description

WHO WE ARE

At Cabinetworks Group, our shared purpose is to bring the kitchen to life. We design and manufacture the most comprehensive choice of kitchen cabinets in the country across our brands that include iconic leaders like KraftMaid®, Medallion® and Merillat®. We are America’s largest privately held cabinetmaker, a best-in-class team of over 6,000 team members across 20 locations, including 15 manufacturing facilities.

What You Will Do

We are seeking a dedicated and customer-focused Customer Service Representative (B2B Support) to join our team. In this role, you will provide exceptional support to our business clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate has experience in B2B customer service, excellent problem-solving skills, and the ability to build strong client relationships.

The wage for this position is $25.00 to $28.00 per hour.

Principal Functional Responsibilities

• Serve as a point of customer service contact for B2B clients via phone, email, and chat


• Handle inquiries related to orders, issue resolution, product/service inquiries


• Troubleshoot and resolve client concerns in a timely and professional manner


• Collaborate with internal teams, including sales, operations, and technical support, to ensure customer satisfaction


• Maintain detailed records of client interactions in the CRM system


• Identify opportunities to enhance client experience and improve service processes


• Provide product and service education to clients as needed


• Assist in onboarding new business clients and ensuring a smooth transition


• Monitor key account activity and proactively address potential issues.


• Adhere to company policies, procedures, and quality standards


• Lead virtual meetings cross functionally, along with customers


• Develop Strong understanding of Dealer Channel products, services and processes

Essential Qualifications And Skills

• Proven experience in B2B customer service environment within the cabinet industry


• Strong communication and interpersonal skills


• Ability to manage multiple tasks and prioritize effectively


• Ability to manage and de-escalate customer concerns


• Proficiency in CRM software and Microsoft Office Suite


• Problem-solving mindset with a customer-first approach


• Ability to work independently and in a team-oriented environment


• Familiarity with the industry and products/services offerings


• Ability to lead meetings cross functionally and with external stakeholders

Shift

Full or Part Time

Full time

E-Verify

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish