B2B Customer Care Specialist

Cabinetworks Group; Waconia (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to join our team. You will provide exceptional support to business clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

The ideal candidate has B2B customer service experience and strong problem-solving skills. The wage for this position is $25.00 to $28.00 per hour, and the role is full-time.

Qualifications

• Experience in B2B customer service within the cabinet industry.
• Excellent problem-solving skills and ability to build client relationships.
• Strong communication and interpersonal skills.
• Proficiency with CRM software and MS Office.

Responsibilities

• Serve as a point of customer service contact for B2B clients via phone, email, and chat.
• Handle inquiries related to orders, issue resolution, product/service inquiries.
• Troubleshoot and resolve client concerns in a timely and professional manner.
• Collaborate with internal teams to ensure customer satisfaction.
• Maintain detailed records of client interactions in the CRM system.

Skills

B2B customer service

Strong communication

Multitasking

De-escalation

Independent worker

Tools

CRM software

Microsoft Office

Job description

Cabinetworks Group is seeking a dedicated Customer Service Representative (B2B Support) to join our team. You will provide exceptional support to business clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

The ideal candidate has B2B customer service experience and strong problem-solving skills. The wage for this position is $25.00 to $28.00 per hour, and the role is full-time.