B2B Customer Success & Order Management Specialist

Calumet Specialty Products Partners L.P.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Calumet Specialty Products Partners L.P. is seeking a Customer Service Account Representative to provide front-line B2B customer support for order entry, management and fulfillment. The role requires close collaboration with Sales, manufacturing, Accounting and other partners to ensure accurate and timely order processing.

We value attention to detail, strong communication, and a customer-focused approach. Salary is commensurate with experience and includes standard company benefits; located in

Qualifications

• 3+ years of related customer service experience
• Proficient with Microsoft Office and order entry systems
• 5+ years of business-to-business customer service experience (preferred)
• Ability to manage multiple orders in a fast-paced environment

Responsibilities

• Enter and maintain customer sales orders accurately and on time, ensuring complete purchase order information, product details, quantities, pricing, shipping instructions, and requested delivery dates.
• Manage orders from receipt through delivery by monitoring open orders, identifying risks or delays, and communicating timely updates to customers and internal business partners.
• Process Electronic Data Interchange (EDI) orders and transactions, monitor for exceptions or failed transmissions, research discrepancies, and coordinate corrections to support accurate and timely order processing.
• Review customer purchase orders for completeness and accuracy; follow up on missing information, duplicate purchase orders, conflicting instructions, or other order entry exceptions before processing.
• Investigate and help resolve pricing discrepancies, pricing blocks, credit holds, availability concerns, transportation issues, and other conditions that may delay order fulfillment.
• Maintain clear and accurate order notes and supporting documentation in applicable systems to provide visibility, continuity, and an auditable record of customer and internal communications.
• Coordinate with Sales, Pricing, Credit, Transportation, Accounting and manufacturing locations, and other partners to resolve issues and support customer commitments.
• Communicate professionally with customers regarding order status, changes, product availability, shipment timing, documentation needs, and issue resolution.
• Represent Calumet professionally and build strong customer and internal partnerships through responsive, accurate, and courteous support.
• Provide administrative support to the department and perform other duties as assigned.

Skills

Attention to Detail

Customer Focus

Communication

Problem Solving

Organization

Collaboration

Adaptability

Ethics and Integrity

Tools

Microsoft Office

Job description

Calumet Specialty Products Partners L.P. is seeking a Customer Service Account Representative to provide front-line B2B customer support for order entry, management and fulfillment. The role requires close collaboration with Sales, manufacturing, Accounting and other partners to ensure accurate and timely order processing.

We value attention to detail, strong communication, and a customer-focused approach. Salary is commensurate with experience and includes standard company benefits; located in