B2B Community Manager - Social & Content Lead

Creative Solutions Services, LLC; Mountain View (CA); On-site; USD 52,000 - 87,000; Full time

Job summary

Creative Solutions Services, LLC seeks a talented Community Manager for a 12-month contract to drive online community strategy for a major IT industry client. This onsite role covers San Diego, San Francisco, New York, and Mountain View, with responsibilities spanning engagement, content review, and cross-functional collaboration.

You will craft engaging content, monitor sentiment, and partner with Customer Success and Brand Social teams to deliver measurable community outcomes.

Qualifications

• Proven experience building and managing online communities for a large brand or organization.
• Exceptional writing and copywriting skills with ability to maintain brand voice.

Responsibilities

• Drive community management for Client Enterprise Suite as part of the Global Business Solutions Group Brand Social team.
• Manage daily engagement across social media platforms and respond to customers.
• Partner with Brand Social Strategists on content review, calendar management, and daily content publishing.
• Develop narrative-driven content for Client social pages, including articles and polls.
• Collaborate with Customer Success to triage and resolve customer issues from social channels.

Skills

Community management

Social platforms

Copywriting

B2B marketing

Brand voice

Cross-functional collaboration

Analytical skills

Tools

Sprinklr

Social analytics

Job description

Creative Solutions Services, LLC seeks a talented Community Manager for a 12-month contract to drive online community strategy for a major IT industry client. This onsite role covers San Diego, San Francisco, New York, and Mountain View, with responsibilities spanning engagement, content review, and cross-functional collaboration.

You will craft engaging content, monitor sentiment, and partner with Customer Success and Brand Social teams to deliver measurable community outcomes.