Community Manager

Pyramid Consulting, Inc; San Francisco (CA); On-site; USD 83,000 - 87,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking an accomplished Community Manager for a 12-month contract located onsite in San Diego, San Francisco, New York, or Mountain View. The role offers competitive pay and the chance to influence a global Brand Social program.

You will drive community engagement across social platforms, collaborate with Brand Social Strategists, and work with Customer Success to resolve issues. Strong writing, B2B marketing experience, and hands-on program management are essential.

Qualifications

• Must have proven experience building and managing online communities for a large brand or organization.
• Exceptional writing and copywriting skills with brand voice.
• Strong B2B marketing experience and familiarity with business audiences.
• Excellent judgment and ability to operate within brand playbooks and guidelines.
• Strong program management and organizational skills with the ability to manage multiple initiatives.

Responsibilities

• Drive community management for the enterprise suite as part of the Brand Social team.
• Manage daily engagement across social platforms, responding to customers and fostering meaningful interactions.
• Partner with Brand Social Strategists on content review, calendar management and publishing.
• Develop narrative-driven content for social pages including articles and polls.
• Collaborate with Customer Success to triage and resolve issues via social channels.
• Work with Content Marketing, Sales, Analytics, and other teams to align social with business goals.
• Monitor conversations, sentiment, and trends across target audiences and measure outcomes.
• Stay current on AI search landscape and its impact on content discovery and engagement.

Skills

Community management

Copywriting

B2B marketing

Brand governance

Program management

Data-driven insights

Tools

Sprinklr

Social analytics tools

Job description

Immediate need for a talented Community Manager. This is a 12 months contract opportunity with long-term potential and is located in San Diego, San Francisco, New York, Mountain View (Onsite).

Job ID: 26-25508

Pay Range: $60 - $63/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Drive community management for Client Enterprise Suite as part of the Global Business Solutions Group Brand Social team.
• Manage daily, hands-on engagement across social media platforms, responding to customers and fostering meaningful community interactions.
• Partner with Brand Social Strategists on content review and development, editorial calendar management, and daily content publishing.
• Develop narrative-driven and engagement-focused content for Client social pages, including articles, long-form posts, polls, and other community content.
• Partner with Customer Success to triage, elevate, and resolve customer issues received through social channels, ensuring timely follow-up and positive customer outcomes.
• Collaborate cross-functionally with Content Marketing, Sales, Customer Success, Analytics, Acquisition, and Search teams to align social initiatives with broader business objectives.
• Build deep customer empathy and maintain an ongoing pulse on conversations, needs, sentiment, and trends across target audiences, including mid-market, emerging mid-market, and accounting professionals.
• Own end-to-end measurement and reporting for assigned areas of focus, translating performance data into actionable insights and recommendations.
• Monitor developments across the social media landscape, including emerging platforms, community management practices, audience behaviors, and industry trends.
• Stay current on the evolving AI search landscape and its impact on social platforms, content discoverability, and audience engagement.

Key Requirements and Technology Experience:

• Proven experience building and managing online communities for a large brand or organization, with strong knowledge of social platforms and their engagement capabilities.
• Exceptional writing and copywriting skills, with demonstrated ability to create both proactive and reactive content while maintaining brand voice and tone.
• Strong B2B marketing experience and familiarity with business audiences.
• Excellent judgment and ability to operate within playbooks, brand principles, policies, and guidelines.
• Strong program management and organizational skills, with the ability to self-start, build relationships, manage multiple high-priority initiatives, communicate effectively, navigate barriers, and influence within a highly matrixed organization.
• Highly proactive with strong ownership, follow-through, and execution discipline.
• Strong analytical skills with experience using internal and external data to develop insights and make data-backed recommendations.
• Understanding of the AI search landscape and the evolving relationship between AI, search, social platforms, and content discovery.
• Experience with social listening and community management platforms, particularly Sprinklr.
• Experience with social platform analytics and reporting tools.
• Experience with social listening, sentiment analysis, audience insights, and trend monitoring.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.