Community Manager

Creative Solutions Services, LLC; Mountain View (CA); On-site; USD 52,000 - 87,000; Full time

Job summary

Creative Solutions Services, LLC seeks a talented Community Manager for a 12-month contract to drive online community strategy for a major IT industry client. This onsite role covers San Diego, San Francisco, New York, and Mountain View, with responsibilities spanning engagement, content review, and cross-functional collaboration.

You will craft engaging content, monitor sentiment, and partner with Customer Success and Brand Social teams to deliver measurable community outcomes.

Qualifications

• Proven experience building and managing online communities for a large brand or organization.
• Exceptional writing and copywriting skills with ability to maintain brand voice.

Responsibilities

• Drive community management for Client Enterprise Suite as part of the Global Business Solutions Group Brand Social team.
• Manage daily engagement across social media platforms and respond to customers.
• Partner with Brand Social Strategists on content review, calendar management, and daily content publishing.
• Develop narrative-driven content for Client social pages, including articles and polls.
• Collaborate with Customer Success to triage and resolve customer issues from social channels.

Skills

Community management

Social platforms

Copywriting

B2B marketing

Brand voice

Cross-functional collaboration

Analytical skills

Tools

Sprinklr

Social analytics

Job description

Immediate need for a talented Community Manager. This is a 12 months contract opportunity with long-term potential and is located in San Diego, San Francisco, New York, Mountain View(Onsite).

Job ID:26-25508

Pay Range: $60 - $63/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Drive community management for Client Enterprise Suite as part of the Global Business Solutions Group Brand Social team.
• Manage daily, hands-on engagement across social media platforms, responding to customers and fostering meaningful community interactions.
• Partner with Brand Social Strategists on content review and development, editorial calendar management, and daily content publishing.
• Develop narrative-driven and engagement-focused content for Client social pages, including articles, long-form posts, polls, and other community content.
• Partner with Customer Success to triage, elevate, and resolve customer issues received through social channels, ensuring timely follow-up and positive customer outcomes.
• Collaborate cross-functionally with Content Marketing, Sales, Customer Success, Analytics, Acquisition, and Search teams to align social initiatives with broader business objectives.
• Build deep customer empathy and maintain an ongoing pulse on conversations, needs, sentiment, and trends across target audiences, including mid-market, emerging mid-market, and accounting professionals.
• Own end-to-end measurement and reporting for assigned areas of focus, translating performance data into actionable insights and recommendations.
• Monitor developments across the social media landscape, including emerging platforms, community management practices, audience behaviors, and industry trends.
• Stay current on the evolving AI search landscape and its impact on social platforms, content discoverability, and audience engagement.

Key Requirements and Technology Experience:

• Proven experience building and managing online communities for a large brand or organization, with strong knowledge of social platforms and their engagement capabilities.
• Exceptional writing and copywriting skills, with demonstrated ability to create both proactive and reactive content while maintaining brand voice and tone.
• Strong B2B marketing experience and familiarity with business audiences.
• Excellent judgment and ability to operate within playbooks, brand principles, policies, and guidelines.
• Strong program management and organizational skills, with the ability to self-start, build relationships, manage multiple high-priority initiatives, communicate effectively, navigate barriers, and influence within a highly matrixed organization.
• Highly proactive with strong ownership, follow-through, and execution discipline.
• Strong analytical skills with experience using internal and external data to develop insights and make data-backed recommendations.
• Understanding of the AI search landscape and the evolving relationship between AI, search, social platforms, and content discovery.
• Experience with social listening and community management platforms, particularly Sprinklr.
• Experience with social platform analytics and reporting tools.
• Experience with social listening, sentiment analysis, audience insights, and trend monitoring.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.