B2B Collections Specialist - Spanish Speaking

Worldpac, Inc.; Oak Brook (IL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Growth opportunities

Team environment

Job summary

Worldpac, Inc. is seeking a detail-oriented Spanish-speaking Collections Representative to own daily collection activity for a B2B portfolio. You will monitor aging, resolve disputes, reconcile balances, and manage holds and order releases in line with company policy.

Strong negotiation and customer-service skills are essential. The role demands English and Spanish fluency, 2+ years in AR or a customer-facing role, and the ability to manage multiple priorities in a fast-paced team environment.

Qualifications

• Associate's degree in business or equivalent experience.
• Fluent in English and Spanish.
• 2+ years in Accounts Receivable or customer-facing role.
• Effective collections, issue resolution, deduction management and negotiation skills.

Responsibilities

• Monitor aging reports and prioritize collections to reduce delinquency.
• Develop positive relationships with customers within the AR portfolio.
• Reconcile past-due balances and resolve disputed items with customers and sales staff.
• Clear open accounts receivable balances with internal and external teams.
• Recommend payment plans, holds, and third-party collections when needed.
• Review and release orders per policy; manage data and analyses.
• Balance multiple tasks with sound business judgment in a team setting.
• Comply with all policies; assist with special collection projects.

Skills

Bilingual English/Spanish

Analytical thinking

Customer service

Negotiation

Communication

Team collaboration

Education

Associate degree in business

Tools

AS400

ERP systems

Job description

Worldpac, Inc. is seeking a detail-oriented Spanish-speaking Collections Representative to own daily collection activity for a B2B portfolio. You will monitor aging, resolve disputes, reconcile balances, and manage holds and order releases in line with company policy.

Strong negotiation and customer-service skills are essential. The role demands English and Spanish fluency, 2+ years in AR or a customer-facing role, and the ability to manage multiple priorities in a fast-paced team environment.