B2B Collections Specialist

FinTitan; Peachtree City (GA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Paid Time Off

Employee Assistance Program (EAP)

Weekly lunches

Job summary

FinTitan seeks a Collections Specialist to manage a portfolio of commercial accounts, leading recovery efforts through strategic outreach, negotiation, and account resolution. This role emphasizes B2B collections, requiring strong phone skills and UCC knowledge, with a focus on customized repayment solutions.

The ideal candidate will have 3+ years in collections (B2B and UCC), be proficient with Google Suite and collections software, and possess excellent negotiation and analytical abilities in

Qualifications

• 3+ years in collections, with B2B experience and UCC knowledge.
• Proficient with Google Suite and collections software; CRM/ERP experience preferred.
• Strong negotiation, data analysis, and reporting skills; able to handle high-call-volume workloads.

Responsibilities

• Manage a portfolio of B2B accounts and drive recovery of outstanding balances
• Conduct high-volume outbound calls to negotiate payment arrangements and resolve delinquent accounts
• Develop and implement effective collection strategies and customized workout solutions
• Apply UCC collections knowledge to secured debt recovery and collateral-related matters
• Investigate and resolve billing disputes in partnership with internal teams
• Handle escalated accounts, including skip tracing, legal referrals, repossessions, and charge-offs
• Maintain accurate account documentation and provide reporting on collection activity and performance metrics
• Ensure compliance with company policies and applicable regulations, including BSA and OFAC requirements
• Identify opportunities to improve collection processes, efficiency, and recovery rates

Skills

B2B collections

UCC knowledge

Negotiation

Phone communication

Data analysis

CRM/ERP systems

Google Suite

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

CRM software

ERP systems

Collections software

Job description

Collections Specialist - B2B/Commercial Welcome to a unique collaborative environment where financial services meet tax credit expertise. At FinTitan and ERTC.com, we are united in our mission to help businesses navigate through financial complexities and recover from the pandemic's impact. As a member of our team, you will have the unparalleled opportunity to work across two industry-leading companies that are shaping the future of financial services and tax credit services. ERTC.com is the nation's largest Employee Retention Tax Credit (ERTC) company. We are dedicated to maximizing refunds and minimizing risks for small businesses. Our team of licensed American CPAs and tax specialists work tirelessly to ensure businesses get the highest possible funding. Fintitan is a fast-growing advisory firm that helps U.S. companies unlock valuable federal tax credits and other government incentives while delivering measurable financial impact for small and mid-sized businesses. Our mission is rooted in helping business owners recover capital through proactive outreach and trusted consultative selling. As a high-velocity startup, we offer a growth-oriented environment where individual insight and performance directly drive financial clarity and company expansion. Our culture is data-driven, transparent, and collaborative, rewarding precision, accountability, and initiative.

Position Overview

The Collections Specialist will manage a portfolio of commercial accounts and lead recovery efforts for overdue balances through strategic outreach, negotiation, and account resolution. This role is heavily focused on business-to-business (B2B) collections, requiring strong phone communication skills, UCC collections knowledge, and the ability to create customized repayment solutions. This is an ideal opportunity for someone who thrives in a fast-paced, metrics-driven environment and enjoys solving complex financial challenges.

Responsibilities

• Manage a portfolio of B2B accounts and drive recovery of outstanding balances
• Conduct high-volume outbound calls to negotiate payment arrangements and resolve delinquent accounts
• Develop and implement effective collection strategies and customized workout solutions
• Apply UCC collections knowledge to secured debt recovery and collateral-related matters
• Investigate and resolve billing disputes in partnership with internal teams
• Handle escalated accounts, including skip tracing, legal referrals, repossessions, and charge-offs
• Maintain accurate account documentation and provide reporting on collection activity and performance metrics
• Ensure compliance with company policies and applicable regulations, including BSA and OFAC requirements
• Identify opportunities to improve collection processes, efficiency, and recovery rates

A bachelor's degree is preferred; a high school diploma or GED is required. 3 or more years in collections, with B2B collections experience and UCC collections knowledge. Proficient with Google Suite and collections software; experience with CRM or ERP systems preferred. Strong data analysis and reporting skills to drive decisions and optimize collections strategies. Comfortable working in a high-call-volume environment with multiple accounts and tight deadlines. Exceptional negotiation and problem-solving skills, with the ability to adapt to changing situations. Strong communicator with confident phone presence Self-motivated, organized, and results-oriented Positive attitude with a team-first mindset Comfortable working in a fast-paced, goal-driven environment

$55K+ Base + Monthly Performance Incentives Full-Time | Monday-Friday, 9:00 AM-6:00 PM

• Weekly lunches and stocked breakroom
• High energy culture
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off
• Employee Assistance Program (EAP)