Business Collections Specialist

Visa Hunt; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

18 days PTO

Paid holidays

Job summary

Altus Commercial Receivables is seeking a Business Collections Specialist for a remote/telecommute role. The specialist will contact debtors by phone, mail, or email, assess financial situations, review contracts, and work toward resolution with clients and sales teams.

Compliance and professional conduct are essential. The role emphasizes outbound/inbound calls, negotiation of payments or arrangements, and collaboration to resolve disputes while meeting monthly quotas.

Qualifications

• Experience in collections, sales, telemarketing, customer service, or call center preferred.
• Basic proficiency with Microsoft Office, data entry and strong computer skills; Excel preferred.

Responsibilities

• Contact debtors by phone, mail, or email.
• Collaborate with clients, sales, and peers on delinquent accounts.
• Examine debtor financials, review documents/contracts and resolve disputes.
• Escalate or close cases in compliance with requirements.

Skills

Collections experience

Call center

Customer service

Microsoft Office

Excel

Data entry

Salesforce

De-escalation

Tools

Salesforce

Job description

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Commercial Receivables is seeking Business Collections Specialist as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

*This position is a Remote/Telecommute position*

Job Responsibilities:

• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas

Job Requirements:

• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Compensation and Benefits:

• $12.98 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.