B2B Client Relations & Order Specialist — Elevate CX

Entech Instruments; Simi Valley (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Entech Instruments in Simi Valley, CA, seeks a B2B Client Relations & Order Specialist for a full-time, on-site role. You will manage day-to-day communications with business customers, respond to inquiries, provide product information, and ensure a smooth order-to-delivery experience.

You will process orders, coordinate with production, logistics, and sales, and proactively resolve pricing, lead times, and shipment status issues while maintaining records and supporting distributors and key

Qualifications

• Manage B2B accounts and professional customer needs.
• Demonstrate problem solving and proactive service improvements.
• Learn technical product information and communicate it clearly.

Responsibilities

• Process and track orders from customers.
• Coordinate with production, logistics and sales.
• Resolve issues related to pricing, lead times, and shipment status.
• Maintain accurate customer records and monitor satisfaction.
• Support distributors and key accounts with order planning and basic product guidance.

Skills

Client relations

Customer support

Interpersonal skills

Communication

Attention to detail

CRM/ERP systems

Education

High school diploma or equivalent

Associate's or Bachelor's in business/communications

Tools

CRM/ERP systems

Job description

Entech Instruments in Simi Valley, CA, seeks a B2B Client Relations & Order Specialist for a full-time, on-site role. You will manage day-to-day communications with business customers, respond to inquiries, provide product information, and ensure a smooth order-to-delivery experience.

You will process orders, coordinate with production, logistics, and sales, and proactively resolve pricing, lead times, and shipment status issues while maintaining records and supporting distributors and key