B2B Client Relations & Order Specialist

Entech Instruments; Simi Valley (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Entech Instruments in Simi Valley, CA, seeks a B2B Client Relations & Order Specialist for a full-time, on-site role. You will manage day-to-day communications with business customers, respond to inquiries, provide product information, and ensure a smooth order-to-delivery experience.

You will process orders, coordinate with production, logistics, and sales, and proactively resolve pricing, lead times, and shipment status issues while maintaining records and supporting distributors and key

Qualifications

• Manage B2B accounts and professional customer needs.
• Demonstrate problem solving and proactive service improvements.
• Learn technical product information and communicate it clearly.

Responsibilities

• Process and track orders from customers.
• Coordinate with production, logistics and sales.
• Resolve issues related to pricing, lead times, and shipment status.
• Maintain accurate customer records and monitor satisfaction.
• Support distributors and key accounts with order planning and basic product guidance.

Skills

Client relations

Customer support

Interpersonal skills

Communication

Attention to detail

CRM/ERP systems

Education

High school diploma or equivalent

Associate's or Bachelor's in business/communications

Tools

CRM/ERP systems

Job description

Company Description

Entech Instruments, founded in 1989, is a leading developer and manufacturer of chromatography accessories and GCMS inlet systems used for trace chemical analysis of solid, liquid, and gas-phase samples. Through a global distributor network, the company supports analysts in fields such as environmental testing, industrial hygiene, food and flavor, forensics, breath analysis, indoor air quality, product out-gassing, and homeland security. Entech prioritizes protecting customers’ reputations by enabling highly accurate analytical results, integrating its proprietary Silonite® ceramic coating across sampling and analysis solutions. Its portfolio includes laboratory instruments for vacuum extraction and thermal desorption, sample enrichment systems, autosamplers, precision gas dilutions, cleaning systems, and a wide range of field sampling media and accessories. Entech’s 36,000 square foot headquarters, research, and manufacturing facility is located in Simi Valley, CA, approximately 40 miles northwest of Los Angeles.

Role Description

The B2B Client Relations & Order Specialist is a full-time, on-site role based in Simi Valley, CA. This role manages day-to-day communication with business customers, including responding to inquiries, providing product information, and ensuring a smooth order-to-delivery experience. The specialist will process and track orders, coordinate with internal teams such as production, logistics, and sales, and proactively resolve issues related to pricing, lead times, and shipment status. Responsibilities include maintaining accurate customer records, monitoring customer satisfaction, and supporting distributors and key accounts with order planning and basic product guidance. The role also involves assisting with quotes, identifying opportunities to improve service processes, and contributing to a positive, collaborative office environment.

Qualifications

• Candidates should possess strong Client Relations and Customer Support skills to manage B2B accounts and address customer needs professionally.
• Candidates should possess excellent Interpersonal Skills and Communication skills to build trust, collaborate with internal teams, and clearly convey information.
• Candidates should possess a focus on Customer Satisfaction, including follow-through, problem-solving, and proactive service enhancements.
• Relevant experience in order processing, sales operations, or customer service in a technical or manufacturing environment is beneficial.
• Ability to learn technical product information, use CRM/ERP systems, and manage multiple priorities with attention to detail.
• High school diploma or equivalent required; an associate’s or bachelor’s degree in business, communications, or a related field is preferred.