Account Support Specialist Own B2B Accounts in Brooklyn

SBH Community Service Network Inc.; New York (NY); Híbrido; USD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation: $60,000 to $

Paid time off for major holidays and标准

One week paid vacation annually

Pod-based team structure

Collaborative culture

Resumo da oferta

SBH Community Service Network Inc. in Brooklyn, NY is seeking an Account Support Specialist to own a set of B2B accounts and serve as the primary contact for day-to-day needs.

You will process orders, handle inquiries by phone and email, and coordinate with a Senior Account Representative to ensure smooth execution and timely communication. This full-time, in-office role offers weekly pay and a collaborative, growth-focused environment.

Qualificações

• Prior experience in B2B customer service or account support.
• Excellent communication via phone and email.
• Strong attention to detail and organizational skills.
• Proactive in following up and prioritizing tasks.
• Ability to manage multiple accounts in a fast-moving setting.
• Experience using CRM or order management systems.
• Able to work full-time in-office in Brooklyn, NY.

Responsabilidades

• Own a set of assigned B2B accounts and be the primary contact for day-to-day needs.
• Handle inbound inquiries and opportunities via phone and email.
• Process and manage orders accurately while keeping customers informed.
• Proactively reach out to existing customers to check in and flag reorder opportunities.
• Resolve product, order, or delivery issues by coordinating internally and communicating clearly.
• Provide product knowledge to help customers make informed purchasing decisions.
• Maintain accurate records of customer interactions and order details in the CRM.
• Collaborate with the Senior Rep and internal teams to ensure smooth execution.

Conhecimentos

B2B customer service

Strong communication

Attention to detail

Proactive follow-up

Multi-account management

CRM software

In-office Brooklyn

Packaging industry familiarity

Ferramentas

CRM / order management systems

Descrição da oferta de emprego

SBH Community Service Network Inc. in Brooklyn, NY is seeking an Account Support Specialist to own a set of B2B accounts and serve as the primary contact for day-to-day needs.

You will process orders, handle inquiries by phone and email, and coordinate with a Senior Account Representative to ensure smooth execution and timely communication. This full-time, in-office role offers weekly pay and a collaborative, growth-focused environment.