B2B Account Manager (Facility Solutions Manager)

City-Wide-Facility-Solutions; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Training

Mileage allowance

Holidays & PTO

Company laptop

Medical benefits

401k

Job summary

City Wide Facility Solutions in Orlando seeks a Facility Solutions Manager to oversee franchise client accounts, lead field support, and drive revenue through additional maintenance offerings.

The FSM coordinates inspections, contract terms, and service performance while building long-term client relationships and managing contractor partnerships. Excellent communication and leadership are essential for success in this role.

Qualifications

• Minimum 2+ years managing janitorial services, building maintenance, or equivalent.
• Strong client relationship skills and ability to expand services.
• Excellent verbal and written communication, detail-oriented follow-through.

Responsibilities

• Manage all aspects of assigned client relationships including retention and expansion.
• Develop service strategy and schedules tailored to each client.
• Negotiate and enter agreements for additional services including pricing and staffing.
• Manage contractor relationships including sourcing, pricing, terms, compliance.
• Ensure quality control and high client satisfaction through inspections and follow-through.
• Promote and monitor supplies for clients and coordinate with Sales.

Skills

Client relations

People management

Communication skills

Negotiation

CRM experience

Outlook proficiency

Education

High School diploma

Bachelor's degree desirable

Tools

CRM system

Outlook

Microsoft Office

Job description

Are you excellent at managing and retaining B2B accounts? Do you have experience in the areas of Commercial Cleaning and Maintenance? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Orlando.

The Facility Services Manager (FSM) is responsible for the operations of multiple client contracted janitorial and other service areas. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.

The FSM is also responsible for selling a wide range of additional maintenance solutions, and meeting related revenue targets.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – sourcing, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify contractor compliance, and remove/replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with City Wide Contractors (and your direct supervisor); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, contractor assignments, adding extra charges, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.

• 2+ plus year’s management experience in janitorial services, building maintenance, or equivalent experience.
• High School diploma required, bachelor’s degree desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and out-going personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 35 pounds.

City Wide offers a competitive compensation and benefits package, to include medical benefits and 401k.

• Comprehensive Training Program
• Vehicle mileage allowance
• Holidays & 2 weeks PTO
• Company laptop