Facility Solutions Manager

City Wide Facility Solutions of South Florida; Delray Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

PTO

401k

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager in the South Florida/Broward County area to manage and grow key client relationships across assigned accounts.

You will oversee field operations, coordinate site visits, and drive service excellence while negotiating additional services and ensuring compliance with client requirements.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Excellent verbal and strong written communication skills.
• Ability to travel on a daily basis to client locations locally.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide solutions.
• Formulate and manage a service strategy and schedule for each client.
• Negotiate contracts for additional services and determine pricing, staffing, and logistics.
• Manage Contractor relationships including interviewing, pricing, terms, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers and ensure service execution.
• Promote sale of, procure, and monitor supplies for clients.
• Communicate client issues with Contractors and Director of Operations promptly.
• Use City Wide’s CRM for client inspections and scheduling non-routine activities.
• Update BIS, FSM Summary Sheets, and Exhibit A’s; ensure MSDS labeling is complete.
• Notify Sales Executives of potential accounts and new construction.
• Develop plans with leadership to resolve client complaints and monitor compliance.
• Approve pay sheets and assist Accounting with past due invoices.
• Maintain updated route sheets, key/alarm sheets, and monthly planner.

Skills

B2B account mgmt

CRM

Relationship building

Microsoft Office

Tools

CRM database

Job description

Territory: South Florida territory spanning from Fort Lauderdale south to Miramar and surrounding areas.

Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in the Broward County area.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Position Requirements

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail‑oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Working Conditions

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

City Wide Facility Solutions offers competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, short‑and long‑term disability insurance, PTO, and 401k. In addition, City Wide prides itself on a culture rich in history and collaboration, within a customer‑focused atmosphere that fosters continual learning and development. As a people‑centered culture, we also offer community‑based enrichment, including paid time to support charities of choice!

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City‑based businesses. We are in our 61st year of business and continue to experience healthy business growth in the KC Metro and surrounding areas. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer