Facility Account Manager

City Wide Facility Solutions; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Autonomy and responsibility

Supportive team environment

Diverse portfolio of clients

Ongoing training and development

Medical benefits and 401k

Vehicle mileage allowance

Holidays & 2 weeks PTO

Company laptop

Job summary

City Wide Facility Solutions in Orlando seeks a proactive Facility Solutions Manager to be the primary contact for a portfolio of commercial clients. You will ensure high service levels and proactive problem-solving across multiple sites.

Responsibilities include site visits, coordinating vendors, and maintaining strong client relationships, while driving operational efficiency and business growth with cross-team collaboration.

Qualifications

• Experience in account management or facilities management.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines.
• Excellent communication, problem-solving, and organizational abilities.
• Willingness to travel locally within the Greater Orlando area.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients.
• Build and maintain strong relationships with clients via regular communication and site visits.
• Conduct facility inspections to ensure services meet quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend maintenance solutions.
• Resolve service issues quickly while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless delivery.

Skills

Relationship building

Project management

Communication

Organizational skills

Problem solving

CRM proficiency

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

At City Wide Facility Solutions, we help commercial businesses maintain clean, safe, and productive environments through customized janitorial and facility maintenance solutions. As the nation’s leading management company in the building maintenance industry, we serve as a single point of contact for our clients, allowing them to focus on their core business while we manage the day-to‑day facility needs.

We’re looking for a driven, relationship-focused Facility Solutions Manager to join our Orlando team. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, managing multiple projects, and making a direct impact on customer satisfaction and business growth.

What You’ll Do

As a Facility Solutions Manager, you will serve as the primary point of contact for a portfolio of commercial clients, ensuring their facilities receive exceptional service and support.

Key Responsibilities

• Build and maintain strong relationships with commercial clients through regular communication and site visits.
• Conduct facility inspections and ensure all services meet City Wide’s quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast‑paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Success in This Role

The ideal candidate is proactive, professional, and highly organized. You enjoy interacting with clients, solving challenges before they become problems, and taking ownership of results. You thrive in a role that combines relationship management, operations, and business development.

Why Join City Wide?

• Competitive compensation package
• Career growth opportunities with an industry leader
• High‑impact role with autonomy and responsibility
• Supportive team environment
• Opportunity to work with a diverse portfolio of commercial clients
• Ongoing training and professional development

Preferred Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.
• Comfortable working independently and making decisions in the field.
• Proficiency with technology, CRM systems, and Microsoft Office applications.
• Valid driver’s license and ability to travel locally throughout the Greater Orlando area.

City Wide offers a competitive compensation and benefits package, to include medical benefits and 401k.

• Comprehensive Training Program
• Vehicle mileage allowance
• Holidays & 2 weeks PTO
• Company laptop