B&E Lead CSAM - Data-Driven Reseller Ops

Apple Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Apple Inc. in Austin, Texas, is seeking an Americas Reseller Operations-Customer Support Account Manager - B&E Lead to drive analytics, program governance, and cross‑functional collaboration across Sales, SDM, WWRO and regional partners.

The role focuses on building data‑driven models, standardizing deliverables, and leading initiatives that improve sell‑through, channel health, and customer experience within the Business & Education market.

Qualifications

• Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field.
• MBA or Advanced Degree preferred.
• Minimum 5+ years of relevant Operations experience.
• Advanced Excel skills including use of macros.

Responsibilities

• Become an authority on supply chain KPIs and complexities to optimize B&E channel health.
• Provide data-driven models and analyze data to drive the business and make key business decisions.
• Aggregate key channel insights for B&E and influence business decisions to optimize sell-through.
• Play a critical role in the standardization of account deliverables.
• Partner closely across regions on key initiatives and B&E reporting requirements.
• Participate in cross-functional teams to take projects from concept phase to implementation.
• Identify process improvement opportunities as supported by data analysis.
• Create the appropriate measurement framework to drive corrective action and improve customer experience.
• Lead and/or participate in cross-functional teams to address business or systems issues.

Skills

Advanced Excel (macros)

Data analytics

Reporting & data mining

Large data handling

Education

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field

MBA or Advanced Degree preferred

Job description

Apple Inc. in Austin, Texas, is seeking an Americas Reseller Operations-Customer Support Account Manager - B&E Lead to drive analytics, program governance, and cross‑functional collaboration across Sales, SDM, WWRO and regional partners.

The role focuses on building data‑driven models, standardizing deliverables, and leading initiatives that improve sell‑through, channel health, and customer experience within the Business & Education market.