Azure .NET Production Support Engineer (24x7)

THE HIREXPRESS LLC; Bartlesville (OK); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

THE HIREXPRESS LLC in Bartlesville, OK, seeks an Azure/.NET Production Support Engineer to triage issues and perform minor configuration updates for mission-critical applications in a 24x7 production support model.

The role requires strong communication with clients and stakeholders, experience with Azure services and ITIL processes, and collaboration across onshore/offshore teams to ensure high-quality support delivery.

Formación

• Experience supporting mission-critical apps in a 24x7 environment.
• Ability to triage and resolve production issues quickly.
• Visa-ready to work onsite in the USA.

Responsabilidades

• Provide L1/L2 production support for Azure-based enterprise applications.
• Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Handle DLQs, perform message replay in Service Bus, and troubleshoot message delivery issues.
• Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
• Troubleshoot and resolve Power BI gateway/configuration errors.
• Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
• Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.
• Make minor configuration/code changes in .NET/C# under established guidelines.
• Ensure compliance with ITIL processes, including incident, problem, and change management.
• Collaborate closely with clients and internal teams to ensure high-quality support delivery.

Conocimientos

Azure services

.NET/C# development

Customer-facing communication

Production support

Herramientas

ServiceNow

Power BI

Azure Monitor

CI/CD

Descripción del empleo

THE HIREXPRESS LLC in Bartlesville, OK, seeks an Azure/.NET Production Support Engineer to triage issues and perform minor configuration updates for mission-critical applications in a 24x7 production support model.

The role requires strong communication with clients and stakeholders, experience with Azure services and ITIL processes, and collaboration across onshore/offshore teams to ensure high-quality support delivery.