Azure Cloud Support Engineer I — 24/7 Incident Response

ASM Research, An Accenture Federal Services Company; Elkridge (MD); On-site; USD 100,000 - 110,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, is seeking a Cloud Support Engineer to join the incident management team in a 24x7 Microsoft Azure environment. You will diagnose, mitigate, and escalate issues to maintain high availability, working with Windows Azure components and tools.

The role involves patching, log review, knowledge-base updates, and collaboration across teams. Requirements include a BS in CS or technical field, 2 years of infrastructure ops experience, and 1 year of

Qualifications

• Bachelor of Science in Computer Science or other technical discipline preferred.
• 2 years operations experience providing application infrastructure support.
• 1 year performing system administration support (Windows/Linux)

Responsibilities

• Troubleshoot system issues using diagnostic tools like netmon, windbg, and custom application tools.
• Manage reporting and evidence for proper configuration settings within the environment.
• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives; including scheduled weekend support.
• Perform patching and system updates on cloud servers.
• Coordinate the resolution of on-prim systems.
• Review system logs to identify and mitigate system issues.
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
• Document system issues resulting in system outages and coordinate change through change management process.
• Support collaboration across operations, development teams and external partners.
• Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
• Monitor solution performance according to client specification and SLAs, elevate as needed.
• Candidate will support one of three fixed shifts with occasional scheduled weekend support.

Skills

Azure cloud experience

AWS cloud experience

Windows/Linux administration

Operations experience

Education

Bachelor of Science in Computer Science or technical discipline

Tools

netmon

windbg

Job description

ASM Research, an Accenture Federal Services company, is seeking a Cloud Support Engineer to join the incident management team in a 24x7 Microsoft Azure environment. You will diagnose, mitigate, and escalate issues to maintain high availability, working with Windows Azure components and tools.

The role involves patching, log review, knowledge-base updates, and collaboration across teams. Requirements include a BS in CS or technical field, 2 years of infrastructure ops experience, and 1 year of