Azure Cloud Operations & Incident Analyst

Caterpillar Inc.; Chicago (IL); On-site; USD 98,000 - 146,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) savings

HSA

Tuition Reimbursement

Career Development

Job summary

Caterpillar Inc. is seeking a Cloud Operations Analyst to ensure platform stability and production support for cloud-based services. You will own incidents end-to-end, coordinate across engineering and product teams, and drive improvements in reliability and operational readiness.

This role requires strong runbooks and collaboration across multiple Caterpillar platform teams. In this position, you will work onsite in a fast-paced environment, leveraging Azure monitoring tools and ITSM processes

Qualifications

• Experience troubleshooting access, session management, and application issues in complex multi-team environments (on-call and incident response).
• Proven ability to drive root cause analysis and continuous improvement to enhance system reliability.
• Experience with production-grade, customer-facing platforms and end-to-end incident management using enterprise ITSM tools.

Responsibilities

• Own incident tickets through full lifecycle from triage to resolution.
• Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes.
• Lead or contribute to root cause analysis and follow-up actions.
• Ensure platform reliability through monitoring, alerting, security, and best practices.
• Respond to production incidents impacting Azure services and Helios cloud APIs.
• Drive reliability and operational readiness improvements across cloud platforms.
• Understand end-to-end technical and business flows to support production services.
• Develop and improve runbooks for operational support.
• Lead knowledge transfer sessions for production support.

Skills

Incident management

Azure monitoring

Runbooks

On-call support

Root cause analysis

Automation scripting

Python

PowerShell

API testing

CI/CD familiarity

Tools

ServiceNow

GitHub Copilot

Postman

cURL

KQL

Job description

Caterpillar Inc. is seeking a Cloud Operations Analyst to ensure platform stability and production support for cloud-based services. You will own incidents end-to-end, coordinate across engineering and product teams, and drive improvements in reliability and operational readiness.

This role requires strong runbooks and collaboration across multiple Caterpillar platform teams. In this position, you will work onsite in a fast-paced environment, leveraging Azure monitoring tools and ITSM processes