AWS Program Lead (Non-Payment Suspension), FinOps - Order To Cash (O2C)/Accounts Receivable (AR)

Amazon; Arlington (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic team at a leading technology company as an AWS Program Lead. This role offers the chance to shape the future of finance operations by implementing innovative automation strategies and process improvements for the Non-Payment Suspension program. You will collaborate with various teams to enhance customer experience while ensuring financial integrity. If you thrive in a fast-paced environment and are passionate about leveraging technology to solve complex challenges, this opportunity is perfect for you. Be part of a culture that values diversity and empowers you to make a real impact.

Qualifications

• 5+ years in tax, finance, or analytical roles.
• Experience in Accounts Receivable and financial reporting.
• Strong background in process improvement and automation.

Responsibilities

• Lead the AWS Non-Payment Suspension program globally.
• Develop scalable policies and tools for customer account management.
• Partner with finance to report operational goals and improvements.

Skills

Accounts Receivable

Data Analysis

Process Improvement

Financial Reporting

Automation

Education

Bachelor's degree in Engineering

Bachelor's degree in Statistics

Bachelor's degree in Business

MBA or CPA

Tools

SQL

MS Access

Essbase

Cognos

Oracle

SAP

Lawson

JD Edwards

Job description

AWS Program Lead (Non-Payment Suspension), FinOps - Order To Cash (O2C)/Accounts Receivable (AR)

Job ID: 2967226 | Amazon.com Services LLC

Amazon Web Services (AWS) is seeking an experienced Accounts Receivable/Finance leader to join its FinOps/Order-to-Cash team. This is an exciting opportunity to become a part of one of the most dynamic and fastest growing organizations at Amazon.

The candidate will be instrumental the developing, implementing and managing scalable automation strategies, technologies and process improvements to the Non-Payment Suspension program globally for AWS.


Key job responsibilities
- Primary point of contact for the AWS Non-Payment Suspension program (globally).
- Leader of policy and process changes; requiring the ability to effectively report up/out to AWS Sales, Finance and O2C leadership
- Effectively leverage data to develop and implement improved scalable technologies to mitigate risk, ensure controllership and streamline AWS notification, restriction and suspension processes.
- Partner with Net-0 (credit card) program lead to develop additional strategies to improve efficiency of managing customer experience while optimizing credit card payment routines (billing frequency, retries, account suspension, etc.).
- Partner with finance leadership to develop, consolidate and report operational goals for the AWS FinOps AR global teams.
- Partner with Customer Service and Finance Operations to define SOPs, automation and/or AI for credit customer portfolio

A day in the life
As you might imagine, suspending a customer's access to their AWS account is a difficult, but necessary. You must be able to effectively balance our Customer Obsession while mitigating risk to AWS and ensure that our millions of customer relationships are managed fairly/similarly.

You will be looking for new ways to ensure that we are communicating with external customers, internal stakeholders.

You will be developing scalable policies, processes and tools by partnering with our technologies teams to leverage RPA, machine learning and AI to to develop and implement new automated strategies to manage the Non-Payment Suspension.

BASIC QUALIFICATIONS

- 5+ years of tax, finance or a related analytical field experience
- 5+ years of multiple finance and accounting roles experience
- 6+ years of Accounts Receivable or Account Payable experience
- 6+ years of applying key financial performance indicators (KPIs) to analyses experience
- 6+ years of building financial and operational reports/data sets that inform business decision-making experience
- 6+ years of creating process improvements with automation and analysis experience
- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience

PREFERRED QUALIFICATIONS

- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- MBA, or CPA
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.