Salesforce CPQ Support Admin II

Axon; Boston (MA); On-site; USD 92,000 - 149,000; Full time

Job summary

Join a forward-thinking company dedicated to protecting life and enhancing safety through innovative technology. As a Salesforce CPQ Administrator, you will play a pivotal role in optimizing the Opportunity-to-Cash process, ensuring seamless transitions from opportunity to billing. This dynamic position requires both technical expertise and strong problem-solving skills, making it perfect for those who thrive in a fast-paced environment. You will collaborate with various teams, drive process improvements, and contribute to meaningful change. If you're passionate about making a difference, this is the opportunity for you!

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in the office

Qualifications

• 4+ years of Salesforce CPQ administration experience required.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Administer and enhance Salesforce CPQ functionality.
• Own and optimize key Opportunity-to-Cash processes.
• Collaborate with cross-functional teams for CPQ improvements.

Skills

Salesforce CPQ administration

Problem-solving

Analytical skills

Communication skills

Agile methodologies

Education

Salesforce Administrator Certification

CPQ Specialist Certification

Tools

Salesforce CPQ

Salesforce Billing

Apex

Flows

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We are seeking a Salesforce CPQ Administrator to join our Commercial Applications team and play a key role in optimizing our Opportunity-to-Cash (O2C) process. The ideal candidate brings a deep understanding of Salesforce CPQ architecture, including complex product configurations, advanced approvals, and downstream workflows tied to orders, contracts, and amendments while translating this knowledge to business stakeholders and internal IT team.

This role requires both technical acumen and the soft skills of a natural problem-solver—someone who is a fearless problem solver, thrives in ambiguity, and is driven to uncover root causes and deliver scalable solutions. Experience across multiple CPQ orgs or in a consulting capacity is a must.

What You’ll Do

Location: This role does require you to be based within commutable distance to one of our main R&D US Based Hubs (Scottsdale, AZ OR Boston, MA, OR Seattle, WA, OR Atlanta, GA); flexibility to be remote.
Reports to: Manager, Salesforce Administration
Direct Reports: N/A

• Administer and Enhance Salesforce CPQ: Configure, maintain, and improve Salesforce CPQ functionality, including Product Bundles, Configuration Attributes, Product Rules, Price Rules, and Advanced Approvals.
• Opportunity-to-Cash Expertise: Own and optimize key O2C processes, ensuring seamless transitions across opportunity, quote, order, contract, and billing stages.
• Troubleshoot & Resolve Issues: Investigate and resolve issues in quote generation, configuration, or QCP (Quote Calculator Plugin) logic.
• Quote-to-Contract Workflow Support: Ensure CPQ setup aligns with downstream workflows related to Order creation, Subscription management, and Amendments.
• Cross-functional Collaboration: Partner with Sales Ops, Finance, Product, and Engineering teams to gather requirements, develop solutions, and implement CPQ improvements.
• Documentation & Training: Maintain system documentation, user guides, and support training efforts to ensure successful user adoption.
• Continuous Improvement: Proactively identify process bottlenecks or system limitations and propose enhancements that drive scalability and efficiency.

What You Bring

• 4+ years of hands-on Salesforce CPQ administration experience. Including deep understanding of Salesforce CPQ architecture, including Advanced Approvals, Product & Price Rules, and Product / Bundle configuration.
• Salesforce Administrator, CPQ Specialist Certification(s), and related trailhead modules.
• Familiarity with Salesforce Billing, Apex, Flows, QCP, and related automation tools.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a bias toward action.
• Understanding of agile development methodologies and release management best practices.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 92,625 in the lowest geographic market and USD 148,200 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.