Salesforce CPQ Support Admin II

Axon; Seattle (WA); On-site; USD 92,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Salesforce CPQ Support Admin II, where you'll optimize the Opportunity-to-Cash process and enhance Salesforce CPQ functionalities. This role demands a blend of technical expertise and problem-solving skills, allowing you to drive real change in a fast-paced environment. Collaborate with cross-functional teams, troubleshoot issues, and ensure seamless transitions across various stages of the sales process. If you're passionate about making a difference and thrive in dynamic settings, this opportunity is perfect for you.

Benefits

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Office snacks

Qualifications

• 4+ years of Salesforce CPQ administration experience required.
• Deep understanding of Salesforce CPQ architecture and configurations.

Responsibilities

• Administer and enhance Salesforce CPQ functionalities.
• Optimize Opportunity-to-Cash processes and troubleshoot issues.

Skills

Salesforce CPQ Administration

Problem-solving

Communication Skills

Analytical Skills

Agile Methodologies

Education

Salesforce Administrator Certification

CPQ Specialist Certification

Tools

Salesforce

Salesforce Billing

Apex

Flows

QCP

Job description

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Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We are seeking a Salesforce CPQ Administrator to join our Commercial Applications team and play a key role in optimizing our Opportunity-to-Cash (O2C) process. The ideal candidate brings a deep understanding of Salesforce CPQ architecture, including complex product configurations, advanced approvals, and downstream workflows tied to orders, contracts, and amendments while translating this knowledge to business stakeholders and internal IT team.

This role requires both technical acumen and soft skills of a natural problem-solver—someone who is fearless, thrives in ambiguity, and is driven to uncover root causes and deliver scalable solutions. Experience across multiple CPQ orgs or in a consulting capacity is a must.

What You’ll Do

• Administer and Enhance Salesforce CPQ: Configure, maintain, and improve Salesforce CPQ functionality, including Product Bundles, Configuration Attributes, Product Rules, Price Rules, and Advanced Approvals.
• Opportunity-to-Cash Expertise: Own and optimize key O2C processes, ensuring seamless transitions across opportunity, quote, order, contract, and billing stages.
• Troubleshoot & Resolve Issues: Investigate and resolve issues in quote generation, configuration, or QCP (Quote Calculator Plugin) logic.
• Quote-to-Contract Workflow Support: Ensure CPQ setup aligns with downstream workflows related to Order creation, Subscription management, and Amendments.
• Cross-functional Collaboration: Partner with Sales Ops, Finance, Product, and Engineering teams to gather requirements, develop solutions, and implement CPQ improvements.
• Documentation & Training: Maintain system documentation, user guides, and support training efforts to ensure successful user adoption.
• Continuous Improvement: Proactively identify process bottlenecks or system limitations and propose enhancements that drive scalability and efficiency.

What You Bring

• 4+ years of hands-on Salesforce CPQ administration experience, including deep understanding of Salesforce CPQ architecture, Advanced Approvals, Product & Price Rules, and Product / Bundle configuration.
• Salesforce Administrator, CPQ Specialist Certification(s), and related Trailhead modules.
• Familiarity with Salesforce Billing, Apex, Flows, QCP, and related automation tools.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a bias toward action.
• Understanding of agile development methodologies and release management best practices.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 92,625 and USD 148,200 depending on geographic market. The actual base pay depends on many factors, such as level, function, skills, experience, and location. Our benefits support your physical, financial, and emotional well-being. For more details, visit www.axon.com/careers/benefits.

Don’t meet every requirement? That’s okay. At Axon, we Aim Far and think big for a safer, better world. We value diversity and encourage applicants from all backgrounds to apply, even if your experience doesn’t match every qualification listed. You might be the right fit for this or other roles.

Important Notes

The above description is not exhaustive and may change based on business needs. Some roles may require legal eligibility to work in a firearms environment. Axon is committed to safety, environmental responsibility, and equity. We promote justice, diversity, and inclusion. For accommodations during the application process, contact [e-mail].