Salesforce CPQ Support Admin II

Accreditation Council for Graduate Medical Education; Dallas (TX); Hybrid; USD 92,000 - 149,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing safety and justice through innovative technology. As a Salesforce CPQ Administrator, you will play a pivotal role in optimizing the Opportunity-to-Cash process, ensuring seamless transitions across various stages. Your expertise in Salesforce CPQ architecture will empower you to collaborate with diverse teams, driving meaningful change. This role offers a dynamic work environment where your contributions directly impact the organization's mission. If you're passionate about leveraging technology for good and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Competitive salary

401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Snacks in offices

Qualifications

• 4+ years of Salesforce CPQ administration experience required.
• Salesforce Administrator and CPQ Specialist Certifications are essential.

Responsibilities

• Configure and optimize Salesforce CPQ functionality.
• Partner with teams to gather requirements and implement improvements.

Skills

Salesforce CPQ Administration

Salesforce Architecture

Analytical Skills

Problem-Solving

Effective Communication

Education

Salesforce Administrator Certification

CPQ Specialist Certification

Tools

Salesforce

Apex

Salesforce Billing

Automation Tools

Job description

Join Axon and be a Force for Good

At Axon, we're on a mission to Protect Life. We pursue society's most critical safety and justice issues through our ecosystem of devices and cloud software. We value diversity and work better together, connecting with candor and care from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you'll take ownership, drive real change, and grow continuously while working for a mission that matters at a company that values you.

Your Impact

We are seeking a Salesforce CPQ Administrator to join our Commercial Applications team. You will play a key role in optimizing our Opportunity-to-Cash (O2C) process, leveraging your deep understanding of Salesforce CPQ architecture—including complex product configurations, advanced approvals, and downstream workflows tied to orders, contracts, and amendments. You will translate this knowledge to business stakeholders and internal IT teams.

What You'll Do

• Location: This role requires you to be based within a commutable distance to one of our main R&D US hubs (Scottsdale, AZ; Boston, MA; Seattle, WA; Atlanta, GA; San Francisco, CA), with flexibility for remote work.
• Reports to: Manager, Salesforce Administration
• Responsibilities:
• Configure, maintain, and improve Salesforce CPQ functionality, including Product Bundles, Configuration Attributes, Product Rules, Price Rules, and Advanced Approvals.
• Own and optimize key Opportunity-to-Cash processes, ensuring seamless transitions across opportunity, quote, order, contract, and billing stages.
• Investigate and resolve issues in quote generation, configuration, or QCP logic.
• Ensure CPQ setup aligns with downstream workflows related to Order creation, Subscription management, and Amendments.
• Partner with Sales Ops, Finance, Product, and Engineering teams to gather requirements, develop solutions, and implement improvements.
• Maintain system documentation, user guides, and support training efforts for user adoption.
• Identify process bottlenecks or system limitations and propose enhancements for scalability and efficiency.
• What You Bring:
• 4+ years of hands-on Salesforce CPQ administration experience, including deep understanding of Salesforce CPQ architecture, Advanced Approvals, Product & Price Rules, and configuration of products and bundles.
• Salesforce Administrator and CPQ Specialist Certifications, along with relevant Trailhead modules.
• Familiarity with Salesforce Billing, Apex, Flows, QCP, and automation tools.
• Effective communication skills with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a bias toward action.
• Understanding of agile development methodologies and release management best practices.
• Benefits:
• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave
• Medical, Dental, Vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in offices

Note: Benefits may vary depending on employment type and location.

Additional Information

Our total compensation includes base pay, bonus, and stock awards. The starting salary varies by geographic market, with a range from USD 92,625 to USD 148,200. Actual pay depends on multiple factors including experience, skills, and location. For more benefits details, visit our benefits page.

We encourage candidates who meet most but not all qualifications to apply, reflecting our commitment to diversity and inclusion. We aim to build teams that reflect the communities we serve.

Important Notes

This description is not exhaustive and may change. Some roles may require legal eligibility to work in a firearms environment. Axon is committed to safety, environmental responsibility, and equal opportunity employment. For accommodations, contact [e-mail].