AWS Production Support Engineer – Night Shift (Onsite)

System One; Lafayette (LA); On-site; USD 64,000 - 86,000; Full time

Job summary

System One is seeking an AWS Production Support Engineer for a contract-to-hire role in Knoxville, TN. You will provide monitoring and production support for AWS hosted applications and infrastructure, respond to incidents, and perform technical triage to restore service.

The ideal candidate has 5+ years of hands-on AWS production support, experience with Splunk and CloudWatch, and the ability to work overnight shifts on a 24x7 schedule. Onsite work and strong communication are required.

Qualifications

• 5+ years of hands-on AWS production support experience.
• Strong incident triage and troubleshooting skills with runbooks.
• Experience with Splunk, CloudWatch, and OpenTelemetry for logs and metrics.
• Familiarity with ServiceNow or similar incident management platform.
• Experience with GitLab, Terraform, and CI/CD processes for production changes.
• Ability to support 24x7 production environments and overnight incidents.
• Excellent ownership, communication, and escalation skills.

Responsibilities

• Provide monitoring and production support for AWS hosted applications and infrastructure.
• Monitor dashboards, alerts, application health, infrastructure performance, and queues.
• Respond to production incidents and initiate technical triage.
• Review Splunk logs, dashboards, and basic SPL queries during investigations.
• Use OpenTelemetry and CloudWatch logs/metrics during incident investigation.
• Troubleshoot outages, degradation, failed jobs, and deployment issues.
• Follow runbooks and knowledge articles to resolve issues.
• Escalate unresolved issues to appropriate teams and coordinate resolutions.
• Execute approved deployment steps and production changes with GitLab/Terraform.
• Support deployments, upgrades, DR, and patching activities.
• Maintain documentation and conduct shift handoffs.

Skills

AWS

Production support

Incident triage

Splunk

CloudWatch

OpenTelemetry

ServiceNow

GitLab

Terraform

CI/CD pipelines

Tools

GitLab

Terraform

CI/CD pipelines

Job description

System One is seeking an AWS Production Support Engineer for a contract-to-hire role in Knoxville, TN. You will provide monitoring and production support for AWS hosted applications and infrastructure, respond to incidents, and perform technical triage to restore service.

The ideal candidate has 5+ years of hands-on AWS production support, experience with Splunk and CloudWatch, and the ability to work overnight shifts on a 24x7 schedule. Onsite work and strong communication are required.