Onsite AWS Production Support Engineer, Contract-to-Hire
System One
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Job summary
System One is seeking an AWS Production Support Engineer to provide hands-on operational support for critical applications running in AWS within a large financial services environment. The role focuses on monitoring application health, investigating alerts and incidents, and coordinating with development teams to restore service.
You will work with CloudWatch, CloudTrail, Splunk, ServiceNow, and AWS console/logging to investigate production issues, support releases, and participate in resiliency
Qualifications
- 2+ years of hands-on AWS cloud operations and production support experience.
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- job_responsibilities_description":[
Responsibilities
- Provide production support for AWS-hosted enterprise applications.
- Monitor applications and infrastructure using AWS CloudWatch, CloudTrail, Splunk, and related tools.
- Investigate alerts via AWS console, logs, and metrics to identify failure points and business impact.
- Troubleshoot AWS services and AWS SNS-related events.
- Manage incidents and tickets through ServiceNow.
- Coordinate resolution with application developers, cloud teams, and SMEs.
- Escalate complex incidents with complete technical findings and supporting evidence.
- Follow knowledge articles while independently investigating issues.
- Support weekday deployments, application releases, and production changes.
- Participate in resiliency exercises and scheduled weekend activities.
- Identify vulnerabilities and operational risks encountered during production support.
- Develop knowledge of application functionality and take ownership of recurring incidents.
- Ensure incidents and tickets are progressed or resolved in a timely manner.
Skills
Education
Tools
Job description
System One is seeking an AWS Production Support Engineer to provide hands-on operational support for critical applications running in AWS within a large financial services environment. The role focuses on monitoring application health, investigating alerts and incidents, and coordinating with development teams to restore service.
You will work with CloudWatch, CloudTrail, Splunk, ServiceNow, and AWS console/logging to investigate production issues, support releases, and participate in resiliency
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