AWS Data Center Technician — 24/7 On-Call

Amazon Web Services (AWS); Herndon (VA); On-site; USD 41,328 - 74,390; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain hardware and network systems across AWS data centers.

The role involves in-depth diagnostics, repair work, and participation in on-call rotations to ensure continuous service availability for AWS customers. The position requires travel between data center locations as needed, ability to work in cramped spaces, and collaboration with engineers, vendors, and contractors.

Qualifications

• Experience in computer networking
• Experience with computer hardware troubleshooting and repair
• Ability to work in cramped spaces or elevated locations
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Experience in computer networking

Hardware troubleshooting

Cramped spaces / elevated locations

Customer-facing problem resolution

Ticketing system management

Cabling infrastructure best practices

Data center environment experience

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain hardware and network systems across AWS data centers.

The role involves in-depth diagnostics, repair work, and participation in on-call rotations to ensure continuous service availability for AWS customers. The position requires travel between data center locations as needed, ability to work in cramped spaces, and collaboration with engineers, vendors, and contractors.