AWS Data Center Operations Leader

Amazon; Clifton (TX); On-site; USD 71,000 - 124,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Data Center Operations Manager for the DCC Communities. You will lead day-to-day data center operations across multiple locations, manage teams, drive reliability, and optimize throughput while coordinating with partners to meet SLAs.

The role requires strong leadership, hands-on experience with data center facilities, hardware, and network issues, and the ability to implement process improvements in a 24/7 environment.

Qualifications

• 4+ years of Information Technology (IT) experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on‑call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

IT experience

People management

Data center operations

Education

Bachelor's degree in CS/Engineering/Math

Job description

Amazon Web Services (AWS) is seeking a Data Center Operations Manager for the DCC Communities. You will lead day-to-day data center operations across multiple locations, manage teams, drive reliability, and optimize throughput while coordinating with partners to meet SLAs.

The role requires strong leadership, hands-on experience with data center facilities, hardware, and network issues, and the ability to implement process improvements in a 24/7 environment.