AWS Connect Tester/QA

Vriti; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Vriti is seeking a proficient IVR QA engineer to validate complex Amazon Connect IVR flows and maintain robust test automation across voice applications. You will verify Lambda integrations, ensure correct telephony routing and audio prompts, and manage defect lifecycles in Jira while contributing to conversational AI development.

The role focuses on testing across Retail, Business Banking, and Finance streams, leveraging Cyara and AWS testing tools alongside Postman for APIs.

Qualifications

• Experience testing Amazon Connect IVR flows and intent handling.
• Proficient in test automation for voice/IVR systems and associated tooling.

Responsibilities

• Validate complex IVR intent flows across Retail, Business Banking, and Finance streams.
• Verify Lambda integrations, telephony routing, fallback paths, and audio prompts.
• Log, track, and re-test defect lifecycles in Jira.
• Contribute to conversational AI development.

Skills

IVR testing

Test automation

Tools

Cyara

AWS testing tools

Postman

Job description

Must-Have Skills

Testing Amazon Connect IVR contact flows, routing logic, and intent handling.

Test automation for voice/IVR (e.g., Cyara, AWS testing tools, Postman for APIs).

Functional, regression, and call path/intent test case execution.

Roles & Responsibilities

Validate complex IVR intent flows across Retail, Business Banking, and Finance streams.

Verify Lambda integrations, telephony routing, fallback paths, and audio prompts.

Log, track, and re-test defect lifecycles in Jira.

Conversational AI developer