T032 - AWS Connect Specialist

V-Soft Consulting Group, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Job summary

V-Soft Consulting Group, Inc. is seeking an AWS Connect Specialist in Washington, DC to design and implement integrations between AWS Connect and CRMs, using AWS Lambda and related services. The role focuses on improving contact center efficiency, reliability, and KPI-driven performance.

You will troubleshoot issues, review designs for enhancement, and collaborate across teams to support Lambda, DynamoDB, S3, and other AWS components in a Cloud-centric contact center environment.

Qualifications

• Minimum 3 years hands-on experience with Amazon Connect and other AWS cloud services.
• Engineering, or a related field or the equivalent combination of education and successful work experience.

Responsibilities

• Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
• Continuously review and enhance designs to improve operational efficiency, reliability, and availability of the contact center.
• Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
• Implement system revisions to maintain and improve overall performance.

Skills

Amazon Connect

AWS Lambda

VoIP

CX strategies

System integration

Education

Engineering degree or equivalent

Tools

AWS Lambda

DynamoDB

S3

Job description

AWS Connect Specialist

Primary Location

Washington, DC

Education and Experience

• A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
• Engineering, or a related field or The equivalent combination of
• education and successful work experience

Knowledge and Skills

Integration and Optimization

• Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
• Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

Troubleshooting and Support

• Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
• Implement system revisions to maintain and improve overall performance.

WHAT YOU’LL DO

Job Responsibilities

• Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
• Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
• In-depth, hands‑on experience with Amazon Connect, including contact flow creation, call routing, and user management.
• Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
• Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].