AWS Connect Engineer - Genesys Migration & Cloud CC Expert

Tata Consultancy Services Limited

Plano (TX)

On-site

USD 85,000 - 110,000

Full time

5 days ago

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Job summary

Tata Consultancy Services Limited is seeking an AWS Connect Engineer with Genesys expertise in Plano, TX. The role involves migrating large contact centers to AWS Connect, designing architectures for AWS Connect and Genesys, and delivering cloud-based contact center solutions.

The ideal candidate has 7+ years hands-on experience, strong programming skills in Python/Java, and experience with CI/CD, Terraform, and AWS services. Plano location, on-site.

Qualifications

Formal training or certification on software engineering concepts and 3+ years applied experience.
Minimum 7+ years of hands on experience.
Expertise in Python or Java or similar languages.
Ability to build PoCs quickly and scale to large solutions.
Experience with debugging, monitoring and site reliability in large environments.

Responsibilities

Migrating large contact centers from Genesys to AWS Connect.
Understand and design Genesys and AWS Connect architectures.
Hands-on Cloud Contact Center engineering using AWS ecosystem services.
Implement infrastructure as code with Terraform.
Design and deploy applications on AWS cloud.
Maintain CI/CD pipelines using Jenkins and version control (Git/Bitbucket).
Develop and support Restful APIs and related integrations.

Tools

AWS Connect

Genesys

Terraform

Jenkins

Git/Bitbucket

Python

Java

CloudWatch

Splunk

Datadog

Kinesis

Lex

Lambda

IAM

KMS

RESTful APIs

WebRTC

SIP

Job description

The ideal candidate has 7+ years hands-on experience, strong programming skills in Python/Java, and experience with CI/CD, Terraform, and AWS services. Plano location, on-site.

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