Genesys Cloud CX Developer: API/SDK & Admin Expert

Tata Consultancy Services Limited; Addison (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage (health

Dental & Vision insurance

Family support: parental leaves

401K plan with company match

Certification & training reimbursement

Job summary

Tata Consultancy Services Limited in Addison, TX is seeking an Engineer to design and implement Genesys Cloud CX solutions and CCaaS modernization. You will work across APIs, SDKs, and backend services to enable softphone integrations and robust contact center configurations.

The role requires strong Node.js/REST/SOAP skills, J2EE development experience, and hands-on experience with Genesys Cloud CX administration. You will also build dashboards to monitor queue activity and agent performance.

Qualifications

• Experience with Genesys Cloud CX design and administration.
• Strong Node.js/REST/SOAP experience.
• Experience with Softphone API integration.

Responsibilities

• Design and develop in Genesys Cloud CX and architecture.
• Develop roadmap for CCaaS transformation.
• Integrate Softphone API with Genesys CX.
• Work with Genesys SDK.
• Administer Genesys Cloud CX and configuration.
• Experience with Node.js/REST/SOAP and APIs.
• Create dashboards for queue activity and agent performance.
• Configure and troubleshoot routing, telephony, and permissions.

Skills

Genesys

Genesys Cloud CX

Node.js

API Development

J2EE

Education

Bachelor of Computer Science

Tools

Genesys SDK

Job description

Tata Consultancy Services Limited in Addison, TX is seeking an Engineer to design and implement Genesys Cloud CX solutions and CCaaS modernization. You will work across APIs, SDKs, and backend services to enable softphone integrations and robust contact center configurations.

The role requires strong Node.js/REST/SOAP skills, J2EE development experience, and hands-on experience with Genesys Cloud CX administration. You will also build dashboards to monitor queue activity and agent performance.