Aws Connect Engineer With Genesys

Tata Consultancy Services; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an AWS Connect Engineer with Genesys expertise in Plano, TX. The role involves migrating large contact centers to AWS Connect, designing architectures for AWS Connect and Genesys, and delivering cloud-based contact center solutions.

The ideal candidate has 7+ years hands-on experience, strong programming skills in Python/Java, and experience with CI/CD, Terraform, and AWS services. Plano location, on-site.

Qualifications

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Minimum 7+ years of hands on experience.
• Expertise in Python or Java or similar languages.
• Ability to build PoCs quickly and scale to large solutions.
• Experience with debugging, monitoring and site reliability in large environments.

Responsibilities

• Migrating large contact centers from Genesys to AWS Connect.
• Understand and design Genesys and AWS Connect architectures.
• Hands-on Cloud Contact Center engineering using AWS ecosystem services.
• Implement infrastructure as code with Terraform.
• Design and deploy applications on AWS cloud.
• Maintain CI/CD pipelines using Jenkins and version control (Git/Bitbucket).
• Develop and support Restful APIs and related integrations.

Tools

AWS Connect

Genesys

Terraform

Jenkins

Git/Bitbucket

Python

Java

CloudWatch

Splunk

Datadog

S3

Kinesis

Lex

Lambda

IAM

KMS

RESTful APIs

WebRTC

SIP

Job description

Job Description

AWS Connect Engineer with Genesys

• Hands on experience in migrating large contact center from Genesys to AWS Connect
• understanding of both AWS Connect and Genesys contact center architecture
• Hands on Experience in Cloud Contact Center Engineering space. Preferably Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS (Data Security), S3, Kinesis etc.
• Well versed with Infrastructure as a Code with Terraform
• Able to design and implement applications on public cloud (AWS)
• Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbucket)

Required Qualifications, capabilities, and skill

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Minimum 7+ years of hands on experience
• Expertise knowledge in one of the modern programming languages e.g. Python, Java etc
• Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions
• Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
• Experience in debugging, maintaining ,monitoring and site reliability engineering in a large environment using tools such as - Splunk, Datadog, CloudWatch etc
• Knowledge of voice (WebRTC), call recording and telephony platforms a big plus
• Experience with Container Orchestration and deployment in AWS Cloud etc.
• Experience with building and supporting Restful APIs.

Preferred Qualifications, capabilities, and skills

• Good knowledge on Cloud technology
• AWS certification is a big plus
• ECCS Call routing developer with Genesys 8.5 and SIP experience
• Genesys composer Hands-on experience
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• < /span>Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, and Capacity Rules. Understand Router statistics and how they are computed by URS
• Must have hands-on experience on designing and implementing IVR and speech solutions.
• Knowledge on LDAP, Active Directory, Password vault, security protocols such as SSL certs, SSH keys and encryption
• Should have an ability to run queries on Database for troubleshooting and reporting

Salary Range- $85,000-$110,000 a year

Location

Plano, TX

Function

TECHNOLOGY

Role

Engineer

ID

435908

Skills

AWS

Salary Range

$85,000 - $110,000