Senior Cloud CCaaS Engineer (AWS Connect/Genesys)

The Amatriot Group; Woodlawn (MD); On-site; USD 98,000 - 122,000; Full time

Job summary

A technology consulting firm located in Woodlawn, MD is seeking a Call Center Systems Administrator to provide technical support and optimize call center functions. The ideal candidate will have 5 years of experience in call center platforms, strong scripting abilities, and excellent communication skills. This full-time position offers a salary range of $98,000 - $122,000, with on-site work required 5 days a week.

Qualifications

• 5 years of experience supporting Call Center platforms.
• 3 years as a Call Center Systems Administrator.
• Experience in scripting, supporting and implementing Call Center functions.

Responsibilities

• Provide technical and analytical support to large contact center sites.
• Act as a key technical resource during project implementations.
• Manage activities associated with Workforce Management resource calculation.

Skills

Call Center platforms support

Scripting ability

Analytical skills

Communication skills

Tools

AWS Connect

Genesys

Verint Open CCaaS Platform

Job description

A technology consulting firm located in Woodlawn, MD is seeking a Call Center Systems Administrator to provide technical support and optimize call center functions. The ideal candidate will have 5 years of experience in call center platforms, strong scripting abilities, and excellent communication skills. This full-time position offers a salary range of $98,000 - $122,000, with on-site work required 5 days a week.